Commercial Specialized Servicing Associate - Lending Operations

WesBanco Bank•Uniontown, OH

About The Position

The Commercial Specialized Servicing Associate supports lending operations by entering and maintaining Warehouse Lending loans, processing Dealer Floor Plan transactions, handling payments and payoffs, and responding to phone calls and maintenance requests. The role works with purchased and sold participation loans and processes payments and remittances according to the applicable instructions. This position processes daily incoming and outgoing wires, loan advances, payments, and payoffs; communicates with lenders, dealers, customers, branches, and bank departments; and supports commercial loan onboarding and maintenance. The associate is expected to perform accurately and within customer service and vendor processing timelines, maintain regulatory and policy compliance, and provide professional, collaborative service.

Requirements

High school diploma or GED.
Clear, concise, effective written and oral communication skills.
Ability to interact effectively with team members and customers and provide service to internal departments and outside customers.
Ability to manage priorities and meet critical deadlines.
Strong organizational and prioritization skills.
Ability to multitask and function effectively under stressful conditions and workload pressure.
Ability to work independently and as part of a team.
Ability to perform detailed work and maintain confidentiality.
Ability to learn Microsoft Word, Excel, and Access.
Ability to understand and use banking industry technology.
Professional demeanor, work ethic, and attitude.

Nice To Haves

Associate degree.
Experience in banking or another financial institution.

Responsibilities

Input new Warehouse Lending loans into the banking core system.
Advance Dealer Floor Plan lines based on dealer requests.
Verify payments and payoffs, contact dealers or mortgage warehouse customers about issues, and post payments and payoffs to the appropriate systems.
Process daily wires and FTM transactions with a quick turnaround.
Communicate by email and phone with Mortgage Warehouse Lenders, Floor Plan Dealers, dealerships, and customers.
Download, save, and distribute weekly Dealer Floor Plan reports to lenders.
Monitor serviced loan transactions and notify customers of returned payments.
Post payments on participation loans according to lead bank instructions and process remittance paperwork for participation loans when acting as lead bank.
Provide support to bank branches and departments by email or phone.
Post BHG loan payments and handle related processing activities.
Ensure accurate and timely commercial loan onboarding and maintenance.
Meet customer service expectations and vendor processing timelines while completing daily work accurately.
Maintain proficiency in bank policies and procedures, comply with applicable laws and regulations, and complete assigned compliance training on time.
Collaborate with peers and leaders and learn new systems and processes to improve and scale work.