Commercial Specialized Servicing Associate - Lending Operations

WesBanco Bank, Inc.•Frankfort, KY

About The Position

The Commercial Specialized Servicing Associate is responsible for processing commercial lending transactions, including new Warehouse Lending loans and paydowns, Dealer Floor Plan transactions, wires, payments, payoffs, and participation loans. The role also answers calls, completes maintenance requests, communicates with lenders, dealers, customers, branches, and bank departments, and supports accurate and timely commercial loan onboarding and servicing. The associate is expected to meet customer service and vendor processing timelines, follow banking regulations and internal policies, complete compliance training, and adapt to process and technology changes.

Requirements

High school diploma or GED.
Clear, concise, and effective written and oral communication skills.
Ability to interact effectively with team members and customers.
Ability to manage priorities and meet critical deadlines.
Strong organizational and prioritization skills.
Ability to multitask and function effectively under stressful conditions.
Ability to work independently and in a team environment.
Ability to perform detailed work and maintain confidentiality.
Ability to handle workload pressure and deadlines.
Ability to learn Microsoft Word, Excel, and Access.
Ability to understand and use banking industry technology.
Professional demeanor, collaborative attitude, and commitment to customer service.
Willingness to learn new systems and processes and adapt to changes in processes and technology.
Ability to acquire and maintain proficiency in bank policies and procedures, comply with applicable laws and regulations, and complete assigned compliance training.

Nice To Haves

Associate degree.
Experience in banking or another financial institution.

Responsibilities

Input new Warehouse Lending loans into the banking core system.
Advance Dealer Floor Plan lines based on dealer requests.
Verify payments and payoffs, and contact dealers or mortgage warehouse customers about issues.
Post Dealer Floor Plan payments and payoffs in the relevant software and post Warehouse Lending transactions in the banking core system.
Process daily wires and FTM transactions with quick turnaround.
Communicate by email and phone with Mortgage Warehouse Lenders, Floor Plan Dealers, dealerships, and customers.
Download, save, and distribute weekly Dealer Floor Plan reports to lenders.
Monitor serviced loan transactions and notify customers of returned payments.
Post participation loan payments according to lead bank instructions.
Process remittance paperwork for participation loans when acting as lead bank.
Process incoming and outgoing wires daily.
Provide support to bank branches and departments by email or phone.
Post BHG loan payments and handle related processing activities.
Ensure accurate and timely commercial loan onboarding and maintenance.
Perform daily work accurately, within service expectations and vendor timelines, while meeting critical deadlines.