Specialized Freight Development Coordinator

Landstar System, Inc.•Jacksonville, FL

5d•$18 - $23•Hybrid

About The Position

The Specialized Freight Development Coordinator supports and trains Landstar agents in the Heavy Specialized Department to grow their heavy specialized customer bases and revenue. The role helps agents identify and develop business opportunities, supports projects and capacity needs, and assists with Landstar pricing tools while building knowledge of the heavy specialized business. It also helps agents and capacity providers understand state DOT regulations and requirements for over-dimensional freight, with safety as a priority. The position is hybrid in Jacksonville, with three days in the office and two days remote. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. Compensation is $18.28–$22.86 per hour, based on experience. Periodic travel for work activities or events is required; the employee must be able to pay some travel expenses and submit reimbursement requests under Landstar travel policies.

Requirements

High school diploma or GED.
At least 1 year of customer support experience in an office environment.
Excellent customer service skills.
Self-motivation and proactive follow-through.
Ability to apply mathematical concepts and measurement skills to support agents with over-dimensional freight requirements.
Strong ability to read and interpret department reports.
Working knowledge of U.S. geography.
Knowledge of Microsoft Office Suite.
Excellent interpersonal and communication skills.
Problem-resolution skills.
Good organizational skills and ability to multitask.
Flexibility to travel periodically for work activities or events, ability to pay some travel expenses, and willingness to submit reimbursements under Landstar travel policies.

Nice To Haves

At least 1 year of transportation experience.
At least 1 year of experience with Heavy Specialized equipment, rules, and regulations.

Responsibilities

Grow Heavy Specialized revenue by working with agents to identify customer needs and opportunities and help sell Landstar's Heavy Specialized capacity.
Develop proficiency with Landstar Heavy Haul tools to support agent training.
Maintain communication with region management to explore growth opportunities and share information, including handling a high volume of inbound and outbound calls.
Prepare weekly, monthly, and quarterly reports on Heavy Specialized agent revenue and customer information for region management.
Communicate with agents as needed, follow up on missed freight opportunities, and identify process improvements.
Instruct agents and capacity providers on over-dimensional federal regulations, state-specific DOT requirements, and Landstar policies and procedures.
Provide customer service and support on service issues as needed.
Develop working relationships with the dedicated Heavy Haul Corporate Account Executive and follow interaction protocol.
Develop efficiency with Heavy Haul pricing resources.