Specialized Freight Development Coordinator

Landstar • Jacksonville, FL

4d • Hybrid

About The Position

As a Specialized Freight Development Coordinator in the Heavy Specialized Department, you will support and train Landstar Agents to grow their heavy specialized customer bases and increase revenue by identifying and developing new business opportunities. You will assist agents with projects, capacity needs, and Landstar pricing tools while building knowledge of the heavy specialized business. You will also help agents and capacity providers navigate state DOT regulations and requirements for over-dimensional freight, with safety as a priority.

The role is hybrid in Jacksonville, with three days in the office and two days remote. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. The listed pay is $18.28–$22.86 per hour, based on experience. Periodic travel for work activities or events is required. Duties and responsibilities may change or be added at any time.

Requirements

• High school diploma or GED.
• At least 1 year of customer support experience in an office environment.
• Flexibility to travel periodically for work activities or events, with the ability and access to pay some travel expenses and submit reimbursement requests under Landstar travel policies.
• Excellent customer service skills.
• Self-motivation and proactive follow-through.
• Ability to apply mathematical concepts and measurement skills to support agents with over-dimensional freight requirements.
• Strong ability to read and interpret department reports.
• Working knowledge of U.S. geography.
• Knowledge of Microsoft Office Suite.
• Excellent interpersonal and communication skills.
• Problem-resolution skills.
• Good organizational skills and ability to multitask.

Nice To Haves

• At least 1 year of transportation experience.
• At least 1 year of experience with Heavy Specialized equipment, rules, and regulations.

Responsibilities

• Grow Heavy Specialized revenue by identifying agent customer needs and opportunities and helping agents sell Landstar's Heavy Specialized capacity.
• Develop proficiency with Landstar Heavy Haul tools to support agent training.
• Communicate with regional management to explore growth opportunities and provide information, including handling a high volume of inbound and outbound calls.
• Prepare weekly, monthly, and quarterly reports on Heavy Specialized agent revenue and customer information for regional management.
• Communicate with agents at a frequency suited to their needs, follow up on missed freight opportunities, and identify process improvements.
• Instruct agents and capacity providers on federal over-dimensional regulations, state-specific DOT requirements, and Landstar policies and procedures.
• Provide customer service and support on service issues as needed.
• Develop working relationships with the dedicated Heavy Haul Corporate Account Executive and follow interaction protocols.
• Develop efficiency with Heavy Haul pricing resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED