Specialist-Volunteer

Memorial Healthcare

1d • Onsite

About The Position

The Volunteer Services Specialist serves as the facility-level owner of the volunteer services program and develops and executes volunteer workforce strategy for the assigned facility. The role exercises independent judgment to align volunteer services with facility operations, patient experience priorities, and safety standards, partnering with hospital leadership, clinical departments, Human Resources, and community organizations.

The position requires excellent communication, critical-thinking, and presentation skills to influence diverse stakeholders. It regularly involves balancing competing priorities, assessing risk, interpreting data, and making decisions that affect facility operations, volunteer safety, and patient experience. The specialist navigates ambiguity, manages sensitive issues, and applies sound judgment within established enterprise frameworks and policies.

Requirements

• Associate's degree or equivalent combination of education and experience.
• Two years of related experience.
• Excellent communication, critical-thinking, and presentation skills.
• Ability to influence diverse stakeholders, balance competing priorities, assess risk, interpret data, and exercise independent judgment.
• Ability to navigate ambiguity, manage sensitive issues, and apply sound judgment within established enterprise frameworks and policies.

Nice To Haves

• Experience in recruiting, screening, and training.

Responsibilities

• Represent Volunteer Services in facility and departmental forums, providing program updates, communicating enhancements, and ensuring alignment with operational priorities.
• Design and lead the facility volunteer recognition and retention strategy, including major annual appreciation events and ongoing engagement initiatives.
• Manage facility-level volunteer program analytics and data integrity, using Press Ganey survey data, Workday, and TASS to monitor performance, identify trends, and prepare regular KPI reports.
• Translate program insights into recommendations that address gaps and improve volunteer engagement, retention, operational efficiency, and service quality.
• Own the end-to-end volunteer lifecycle strategy for the assigned facility, including recruitment planning, selection, onboarding, and placement optimization.
• Consult with department leaders on volunteer role design, assessing operational needs, risks, and patient experience goals to develop appropriately scoped, safe, and compliant assignments.
• Conduct ongoing rounding and formal assessments with volunteers and departmental leaders, evaluating placement effectiveness and adjusting placements or roles as needed.
• Manage volunteer performance, engagement, and issue resolution; exercise discretion in addressing concerns, implementing corrective actions, and escalating risks affecting operations, patient experience, or compliance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree