Specialist, Total Rewards

GCI Communication Corp • Anchorage, AK

8h

About The Position

GCI's Specialist, Total Rewards supports the administration and delivery of Total Rewards programs, including compensation, benefits, leave, and wellness initiatives. The role helps ensure accurate program administration, regulatory compliance, and a positive employee experience through responsive customer service, operational excellence, and effective program support.

This experienced administrative professional independently coordinates Total Rewards programs and operational activities. The position administers more complex transactions, supports compensation and benefits processes, prepares analytical reports, maintains confidential records, assists with program implementation, and serves as a primary resource for routine inquiries from employees, managers, HR Business Partners, and vendors.

The work is fast-paced, with changing priorities, multiple deadlines, and some challenging customer or vendor interactions. It is primarily sedentary and involves daily computer use in a standard office or home office setting. Employees may be contacted outside core business hours to respond to urgent situations, and additional work time may be needed on weekends, holidays, or outside normal hours.

Requirements

• High school diploma or equivalent; candidates with an associate or bachelor's degree also meet this requirement.
• Two years of experience independently performing administrative, HR, benefits, compensation, payroll, or operational support work with limited supervision.
• Strong data accuracy, attention to detail, quality verification, and volume-handling skills.
• Ability to apply standard procedures, recognize exceptions, resolve routine problems, and appropriately escalate non-routine matters.
• Proficiency using Microsoft Office, HRIS, business systems, filing and organization tools, and standard office equipment.
• Ability to collaborate with teammates, share knowledge, and support department operations.
• Ability to work shifts as assigned, work in a standard office or home office setting, and operate standard office equipment.
• Ability to communicate information and ideas accurately and effectively.
• Ability to make valid judgments and decisions and work safely and effectively.
• Ability to work well in a team and with a diverse group of people and customers.
• Virtual workers must comply with remote work policies and agreements.
• A combination of education and relevant work experience may substitute for the required total years of experience on a year-for-year basis.

Nice To Haves

• Four years of experience independently performing administrative, HR, benefits, compensation, payroll, or operational support work with limited supervision.
• Experience supporting Total Rewards program administration, employee inquiries, eligibility review, reporting, or vendor coordination.
• Experience identifying process efficiencies or supporting quality assurance activities.

Responsibilities

• Assist with Total Rewards programs by preparing benefits and compensation information, supporting new-hire benefits orientation, and reviewing enrollment for eligibility and accuracy.
• Provide guidance and assistance to new and existing employees about the available Total Rewards package.
• Assist with preparation and execution of key Total Rewards processes, including annual open enrollment, compensation increase cycles, and related program activities.
• Respond promptly, equitably, and courteously to Total Rewards inquiries and complaints received by email, voicemail, in person, or virtually.
• Maintain contact with vendors and employees in person, virtually, by phone, or by email to support effective use of Total Rewards programs.
• Work with Payroll and vendors to ensure Total Rewards submission data is accurate and complete.
• Work with Payroll and HRIS teams to maintain accurate Total Rewards premiums and earnings.
• Support the Wellness Program by maintaining accurate eligibility reporting and assisting with internal communications.
• Prepare analytical reports, maintain confidential records, and assist with program implementation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED