Specialist, Total Rewards

GCI Communication Corp•Anchorage, AK

About The Position

GCI’s Specialist, Total Rewards supports the administration and delivery of Total Rewards programs, including compensation, benefits, leave, and wellness initiatives. The role helps ensure accurate program administration, regulatory compliance, and a positive employee experience through responsive customer service, operational excellence, and effective program support. The Specialist independently coordinates Total Rewards programs and operational activities, administers more complex transactions, supports compensation and benefits processes, prepares analytical reports, maintains confidential records, assists with program implementation, and serves as a primary resource for routine inquiries from employees, managers, HR Business Partners, and vendors. The position is fast-paced, with changing priorities, multiple deadlines, and potentially challenging customer or vendor interactions. Work is primarily sedentary and involves daily computer use in a standard office or home-office setting. Employees may be contacted outside core business hours for urgent situations, as GCI and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans. Virtual workers must comply with remote-work policies and agreements.

Requirements

High school diploma or equivalent; candidates with an associate or bachelor’s degree meet this requirement.
At least 2 years of experience independently performing administrative, HR, benefits, compensation, payroll, or operational support work with limited supervision. A combination of education and relevant work experience may substitute for the required total years of experience on a year-for-year basis.
Strong data accuracy, attention to detail, quality verification, and volume-handling skills.
Ability to apply standard procedures, recognize exceptions, resolve routine problems, and escalate non-routine matters appropriately.
Proficiency using Microsoft Office, HRIS, business systems, filing and organization tools, and standard office equipment.
Ability to collaborate with teammates, share knowledge, and support department operations.
Ability to work shifts as assigned and in a team environment with a diverse group of people and customers.
Ability to accurately communicate information and ideas to others and make valid judgments and decisions.
Ability to perform job duties safely and effectively, including the physical agility and effort needed for the role.
Availability to work additional time on weekends, holidays, or before or after normal work hours when necessary.

Nice To Haves

4 years of experience independently performing administrative, HR, benefits, compensation, payroll, or operational support work with limited supervision.
Experience supporting Total Rewards program administration, employee inquiries, eligibility review, reporting, or vendor coordination.
Experience identifying process efficiencies or supporting quality assurance activities.

Responsibilities

Support the company’s Total Rewards programs by preparing benefits and compensation information, assisting with new-hire benefits orientation, and reviewing enrollment for eligibility and accuracy.
Guide and assist new and existing employees with the available Total Rewards package.
Assist with preparing and executing annual open enrollment, compensation increase cycles, and related program activities.
Respond to Total Rewards inquiries and complaints received by email, voicemail, in person, or virtually, and work toward prompt, equitable, and courteous resolution.
Coordinate with vendors and employees in person, virtually, by phone, or by email to support effective use of Total Rewards programs.
Work with Payroll and vendors to ensure Total Rewards submission data is accurate and complete.
Work with Payroll and HRIS teams to maintain accurate Total Rewards premiums and earnings.
Support the company Wellness Program by maintaining accurate eligibility reporting and assisting with internal communications.
Administer complex transactions, support compensation and benefits processes, prepare analytical reports, and maintain confidential records.
Assist with program implementation and serve as a primary resource for routine inquiries from employees, managers, HR Business Partners, and vendors.