Specialist - Student Affairs

Georgia Department of Revenue•Lawrenceville, GA

About The Position

This is a full-time, benefited, FLSA non-exempt position in the Admissions Department at Gwinnett Technical College. The position reports to the Director of Admissions and is a non-student-facing role that processes applications and related documents, enters student data, scans and indexes admissions documents in the BANNER student information system, and evaluates applicants for admission and residency eligibility in accordance with policy. The role maintains accurate student records and follows college and Technical College System of Georgia (TCSG) policies and standards. It also supports prospective students by email, phone, and text as needed, and assists with training, orientations, reports, document review and maintenance, and special events. The position contributes to improving work processes, including learning and integrating new technology, with an emphasis on detailed analysis, accuracy, speed, and teamwork. The schedule is subject to change and requires availability Monday through Thursday between 8 a.m. and 6:30 p.m. and Friday between 8 a.m. and 4 p.m., with occasional Saturdays and some evenings. Flexibility is required. The annual salary is $45,760.

Requirements

High school diploma or equivalent and one year of work-related experience, or a Microsoft Office Application Professional Certificate and one year of work-related experience.
Strong knowledge of the admissions process and student services.
Ability to investigate, analyze, and interpret data for accuracy and completeness and make sound admissions and residency judgments.
Exceptional customer service skills.
Strong computer skills and attention to detail to ensure accuracy.
Ability to calmly analyze and resolve admissions issues involving students or staff.
Ability to manage multiple priorities and meet deadlines.
Ability to accurately document and maintain student records.
Ability to collaborate in a team environment.
Availability to work Monday through Thursday between 8 a.m. and 6:30 p.m. and Friday between 8 a.m. and 4 p.m.; occasional Saturdays and some evenings are required, and flexibility is a must.

Nice To Haves

Associate’s degree from an accredited institution of higher education and three years of directly related work experience.
Bachelor’s degree from an accredited institution of higher education and three years of work experience in a postsecondary Admissions or Registrar Office environment.
Excellent interpersonal, written, and verbal communication skills.
Ability to analyze data and make decisions.
Ability to multitask in a fast-paced office environment, problem-solve, and maintain effective relationships within a team.
Proficiency in Staff BANNER, Target X, BDMS, Axiom, and Microsoft Office applications.

Responsibilities

Process student applications and related information for a technical college.
Prepare student records for final review and admissions acceptance.
Provide accurate admissions information and documents to students and staff in person, by email, phone, and text messaging.
Maintain knowledge of current trends and developments through professional development training, workshops, seminars, conferences, and relevant professional literature.
Demonstrate effort and commitment, provide customer service, work effectively within the organizational structure, and act in a trustworthy and responsible manner.
Perform other duties as assigned in support of the needs, philosophy, and purpose of Gwinnett Technical College.
Enter student data and scan and index admissions documents into the BANNER student information system.
Determine applicant eligibility for admission and make admissions and residency decisions in accordance with policy.
Maintain the accuracy and integrity of student records and adhere to GTC Student Affairs policies and TCSG standards.
Contribute to work-process improvement, including learning and integrating new technology.
Assist with admissions-related training, orientations, reports, document review and maintenance, and special events.