Manager, Student Affairs

Oakland Community College Office Of Human Resources • Royal Oak Campus, MI

20h

About The Position

This position works collaboratively with the Dean of Students to triage and address student behavioral concerns and petitions for tuition refunds. It provides fair and timely responses to these matters and ensures that each occurrence is properly documented. The role operates in a multicultural, diverse working environment.

Requirements

• Bachelor’s degree in Business, Communication, English, Information Technologies, or a related field.
• At least three years of experience in Student Services, including at least two years in a community college or university setting.
• Knowledge of higher education policies and procedures.
• Expertise in Ellucian Colleague, Maxient, and other student software systems.
• Strong verbal and written interpersonal communication skills.
• Ability to problem-solve in a high-pressure environment.

Responsibilities

• Facilitate the initial triage of behavioral concerns and petitions for tuition refunds.
• Work with the Dean of Students to organize behavioral hearings and convene the Behavioral Assessment Review Team.
• Manage the Maxient database for tracking behavioral concerns and tuition refund petitions.
• Provide data and reports to the Dean of Students as needed.
• Help identify best practices for addressing behavioral concerns and tuition refund petitions.
• Collaborate with key departments to align the Dean of Students’ practices and procedures with the college’s desired outcomes.
• Help implement new technological tools for matters related to the Dean of Students Office.
• Attend meetings as needed in support of the Dean of Students.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager