Specialist, Sales Support

Global Industrial•Milwaukee, WI

1d•Onsite

About The Position

Global Industrial is seeking a Specialist, Sales Support to support its sales team and customers. The role provides coverage for sales representatives when needed, processes quotes and orders, responds to customer and seller inquiries, and helps resolve sales-related issues. The position works with internal departments to address deal desk, shipping, bid, and expedited requests, while helping deliver a timely customer experience. Regular in-office attendance is an essential function of the job.

Requirements

Self-motivated, resourceful, and able to work independently.
Excellent PC skills, including Microsoft Word, Excel, and Outlook.
Outstanding interpersonal, written, and verbal communication skills.
Ability to organize and prioritize work in a fast-paced environment, pay attention to detail, manage multiple tasks, and work under time constraints.
Must maintain confidentiality.
Regular in-office attendance is an essential function of the job.

Nice To Haves

Two to four years of previous sales support experience.

Responsibilities

Attend Sales Excellence Team meetings to understand the sales unit’s needs and initiatives.
Provide customer support by covering sales representatives when they are out of the office, as needed.
Enter and process quotes, orders, and purchase orders, and communicate their status.
Handle customer service issues and follow up when an issue remains unresolved for more than 24 hours.
Resolve deal desk and shipping requests.
Escalate customer issues to the appropriate internal department.
Answer seller requests received through the assigned queue.
Assist with bids, including RFPs and RFQs.
Help customers resolve sales-related issues in a timely manner.
Expedite and follow through on customer rush requests.
Answer inbound customer emails and inquiries.
Work as part of a team to support the customer experience.