Sales Support Specialist

Fagron • Austin, TX

7d

About The Position

The Sales Support Specialist supports the sales team and helps maintain consistent customer contact when team members are out of the office. The role covers inbound and outbound calls and emails and facilitates sales for house accounts by responding to inbound communications and making outbound sales calls. It also provides commercial coordination, reporting, administrative, shipping, quoting, and customer-service support while maintaining product knowledge and representing Fagron’s values and culture.

Requirements

• Bachelor’s degree or at least 3 years of experience working in sales preferred.
• Computer proficiency, including Microsoft Office systems.
• Ability to work independently and within a team environment.
• Excellent written and verbal communication skills.
• Pharmaceutical industry experience or experience in a relevant highly regulated industry.
• Ability to work independently and meet deadlines while maintaining a positive attitude.
• Demonstrated ability to collaborate with different functions.

Nice To Haves

• Experience working with ERP, CRM, and PBI tools is strongly preferred.
• A bachelor’s degree or 3+ years of sales experience is preferred.

Responsibilities

• Coordinate and manage commercial agreements to support the sales department in achieving sales objectives assigned by management.
• Prepare sales reports, market surveys, and price surveys to track sales and product evolution and support commercial policy.
• Keep sales reports current and analyze sales results to ensure accurate reporting.
• Provide administrative support to the team, including updating customer information and researching orders.
• Support the intercompany shipping process.
• Prepare quotes and tenders for public calls for tenders using information from Sales to respond to customer questions.
• Maintain professional knowledge of products and sales objectives.
• Cover for sales team members who are out of the office by handling inbound and outbound calls and emails.
• Facilitate sales for house accounts by handling inbound communications and making outbound sales calls.
• Assist the Customer Service team as needed.
• Represent Fagron’s Family Rules, values, and culture.
• Perform other duties as assigned.

Benefits

• Competitive salary
• Health, vision, and dental insurance
• Company-paid life insurance
• Paid holidays
• Paid volunteer time
• Paid time off with rollover
• Company-matching 401(k) and retirement savings plans
• Employee assistance program
• Flexible working arrangements

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level