Sales Support Specialist

Supermicro•San Jose, CA

About The Position

Supermicro is seeking a dynamic Sales Support Specialist to assist the senior sales team with managing customer orders and administering the end-to-end sales process. The role operates in a fast-paced, energetic environment, provides product information to potential customers, and serves as a liaison across sales and other departments. The position also includes sales account maintenance, customer communication, reporting, and general administrative support.

Requirements

Experience in data entry, production scheduling, and order tracking.
Strong professional written, spoken, and presentation communication skills.
Customer service experience and experience dealing directly with clients.
Problem-solving skills.
Ability to work effectively within a strong team culture.
Ability to work in a high-pressure environment with tight deadlines.

Nice To Haves

BA/BS degree preferred.
2–4 years of relevant industry experience preferred.

Responsibilities

Maintain sales accounts and provide technical and administrative product information.
Perform daily clerical and office maintenance tasks, including typing correspondence, coordination, data entry, quotations, and document processing.
Monitor inventory and follow up with purchasers regarding estimated arrival times.
Act as a liaison between sales, purchasing, production, procurement, and logistics departments.
Assist with intra-company project coordination between sales and non-sales departments.
Enter and monitor customer orders and communicate order status directly to clients.
Facilitate credit issues and negotiate returns.
Develop strong customer service relationships with prospects.
Produce daily reports for clients.
Serve as backup for the supervisor and team members.
Perform additional duties as requested by supervisors.