Sales Support Specialist

Advantest•San Jose, CA

About The Position

The Sales Support Specialist supports the Customer Team in Quote to Cash (Q2C) activities, including deal consultation, forecast support, formal quote generation, order management, customer interface, audit compliance, and revenue recognition. The role consults on complex deal structures, contract terms, order booking, pricing approvals, revenue recognition, and invoicing, working across the Customer Team, Finance, Factory Order Management, Legal, and other business partners. The position also manages customer purchase orders and change orders, supports order fulfillment and delivery, generates invoices, maintains required documentation, and partners with collections to address invoicing and collection issues. It provides customer service and escalation support, contributes to management reporting and operational improvement projects, and may involve approximately 10% travel.

Requirements

Bachelor’s degree.
A minimum of 2–3 years of experience in Customer Service or Sales Administration.
Fluent English, spoken and written.
Ability to think from a global viewpoint and see the big picture.
Strong problem-solving skills and experience with problem solving and decision making.
Demonstrated maturity, professionalism, high values, and integrity.
Oracle systems knowledge.
Knowledge of Microsoft Office applications, including Excel, PowerPoint, and Word.
Effective verbal and written communication skills.
Ability to perform consultative work and offer innovative suggestions.
Ability to work cross-functionally and build effective working relationships with people from different cultures around the globe.
Flexibility to accommodate multiple time zones.

Nice To Haves

SalesForce knowledge.
Native Japanese language ability or Japanese proficiency.

Responsibilities

Consult with the Customer Team on structuring complex deals, compliance, revenue recognition, contract and legal terms, and order booking solutions.
Participate in revenue meetings and advise on resolving issues and closing deals in a timely manner.
Advise on appropriate deal terms and coordinate deal execution with the Customer Team, Finance, Factory Order Management, Legal, and other business partners.
Escalate potential issues to the appropriate business partners in a timely manner.
Prepare formal quotes in Oracle ERP for the Customer Team and/or customers, and advise on quote structure and terms.
Assist the Customer Team in obtaining approvals for special deals and pricing.
Interface with customers to verify purchase orders meet order acceptance requirements and manage change orders.
Coordinate with Factory Order Management and other functions to support on-time shipment, delivery, and customs clearance.
Book orders in Oracle ERP and send Order Booking Packages to the Internal Processing Center.
Generate system, manual, and web invoices, and upload required documents to e-file.
Ensure appropriate revenue recognition and partner with collections to support accurate invoicing and timely collections.
Serve as the first point of escalation for collections issues and work with customers to resolve them.
Advise contracts and field teams on operational implications of VPA terms and on acceptance, delivery, and payment terms as they relate to revenue recognition and cash collection.
Assist with renewals and signatures for VPAs, ELAs, and similar agreements.
Provide management reporting support to the Customer Team and act as a point of contact for time-critical escalations.
Contact customers to assist with quotes, orders, deliveries, and issues.
Serve as a single point of contact for the Customer Team to help resolve issues and customer needs or inquiries.
Work with Finance to ensure appropriate revenue recognition and accounting for special deals.
Participate in ad hoc projects and assignments to improve operational efficiency.