Sales Support Specialist
About The Position
The Sales Support Specialist supports Sales Operations through product data management, ERP maintenance, supplier reporting, and coordination of torque tool repairs. The role maintains item records, creates part numbers and bills of material, updates export classifications, prepares monthly supplier rebate reports, and troubleshoots ERP data issues. It also manages torque repair requests, logistics, quotes, approvals, and calibration reminders, collaborating with customers, suppliers, and internal teams to maintain data accuracy, resolve issues, and improve processes. Myers Tire Supply and Myers Tire Supply International serve the tire service market with products and business solutions for passenger, truck, and off-road tires and wheels. The position works in a general office environment and routinely uses standard office equipment.
Requirements
- Proficiency in Microsoft Office Suite, especially Excel.
- Knowledge of JD Edwards or ERP systems.
- Ability to analyze, research, and validate data for completeness and accuracy.
- Ability to collaborate across departments.
- Strong time-management skills.
- Ability to multitask.
- Attention to detail.
- At least 2–3 years of related experience as an alternative to the preferred degree.
- The posting also states 5+ years of experience or relevant work experience, such as internships or summer positions.
Nice To Haves
- Bachelor’s or associate degree preferred, in Business Administration, Accounting, or Finance.
- QlikView data analytics software experience.
Responsibilities
- Work consultatively with customers, sales, and suppliers, fostering collaboration within Sales Operations and across departments.
- Manage the customer torque repair process, torque Salesforce cases, and the torque repair inbox.
- Arrange torque repair logistics, provide repair quotes, and submit repair approvals.
- Maintain the torque tracker, including notifying customers about yearly calibration repairs and updating new wrench sales details.
- Track and send reminders for customers’ yearly calibration service.
- Update Item Master Maintenance fields, including descriptions, cross-references, assigned buyer and category manager, catalog pages, country of origin, weights, hazardous-material codes, and BOGO information.
- Create or update harmonization classifications for export.
- Create new part numbers in JDE as requested by Category Managers or the Order Management Team.
- Prepare monthly supplier rebate reports for multiple vendors.
- Maintain and upload Item Class Changes as requested by appropriate parties.
- Troubleshoot ERP data-setting issues.
- Identify trends and opportunities and troubleshoot issues to help prevent recurrence.
- Analyze, research, and validate data for completeness and accuracy.
- Collaborate cross-functionally with other departments.
- Perform other duties and reporting assigned by the manager.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
