Specialist Revenue Optimization
About The Position
The Revenue Optimization Specialist manages tour grids, slot availability, and data integrity to optimize tour efficiency, room inventory utilization, and revenue. The Specialist partners with Sales, Marketing, Business Management, Financial and Reporting, Yield Management, and Room Inventory teams to align tour allocations, staffing plans, and inventory with demand and sales goals. The role delivers actionable reporting and improves processes across regions. The Specialist maintains tour data and supports tour scheduling, room inventory management, forecasting, performance analysis, and revenue-optimization initiatives. The role also helps streamline booking and tour management processes and shares consistent practices across sites. The position requires schedule flexibility, including nights, weekends, and holidays.
Requirements
- Proficiency in Windows and Microsoft Office, including Excel, Word, Outlook, and PowerPoint.
- Strong analytical skills.
- Effective communication skills.
- Ability to set priorities and handle multiple requests in a dynamic environment.
- Flexible work schedule that includes nights, weekends, and holidays.
Nice To Haves
- Timeshare or Vacation Ownership experience.
- Experience working across multiple regions.
- Advanced Excel experience.
- Experience with Hyperion, Oracle, and/or Cognos.
Responsibilities
- Manage regional tour grids and maintain accurate, timely tour data in VOICE, Clarity, and Concierge to support scheduling and room inventory management.
- Coordinate tour waves, slot releases, allocations, and overbooking strategies with relevant teams to align demand, available room nights, and sales targets.
- Develop staffing and tour-planning templates that forecast demand 6–9 months ahead and align room inventory, PTO allowances, and staffing with sales goals.
- Analyze tour and sales productivity, including VPG, show rates, and tour-to-sale conversion; maintain dashboards and distribute timely reports and actionable insights.
- Audit tour data and room inventory usage for accuracy and alignment with revenue-management goals; partner with Tour Specialists on bookings, tour coding, package setup, and team resources.
- Work with IT and Operations on process improvements to streamline booking and tour management, automate systems, and reduce manual entry.
- Participate in meetings on allocation, inventory, staffing, and performance, and share processes and best practices across sites.
- Support revenue-optimization initiatives and resolve operational challenges affecting tour grids, room inventory, and yield.
- Evaluate guest profiles, geography, and revenue potential to prioritize tours and maximize yield and profitability.
- Embody Hilton Grand Vacations values of Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now.
- Complete required company training and compliance courses; follow company standards, policies, and procedures.
- Perform other related duties as assigned.
Benefits
- Driven base pay plus monthly performance incentives.
- Access to earned pay before payday through DailyPay.
- Medical, dental, and vision benefits starting on Day One.
- Vacation Time Off Program and paid sick time.
- GO Hilton discounted hotel rates worldwide.
- Tuition reimbursement programs.
- Recognition Programs and Rewards.
- Internal Growth and Career Pathing.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
