Specialist Revenue Optimization

Hilton Grand Vacations • Orlando, FL

9d

About The Position

The Revenue Optimization Specialist manages tour grids, slot availability, and data integrity to optimize tour efficiency, room inventory utilization, and revenue. The role partners with Sales, Marketing, Business Management, Financial and Reporting, Yield Management, and Room Inventory teams to align tour allocations, staffing plans, and inventory with demand and sales goals. It delivers actionable reporting and improves processes across regions.

The Specialist manages regional tour grids and tour data, coordinates tour waves and inventory allocations, forecasts staffing and tour plans, analyzes productivity, maintains dashboards, audits data and inventory usage, and supports process improvements and revenue-optimization initiatives. The position also evaluates guest profiles, geography, and revenue potential to prioritize tours and improve yield and profitability.

The role requires proficiency with Windows and Microsoft Office, strong analytical and communication skills, and the ability to prioritize multiple requests in a dynamic environment. A flexible schedule that includes nights, weekends, and holidays is required. Timeshare or Vacation Ownership experience, advanced Excel skills, and experience with Hyperion, Oracle, and/or Cognos are preferred.

Requirements

• Proficiency in Windows and Microsoft Office, including Excel, Word, Outlook, and PowerPoint.
• Strong analytical skills.
• Ability to communicate effectively.
• Ability to set priorities and handle multiple requests in a dynamic environment.
• Flexible work schedule that includes nights, weekends, and holidays.

Nice To Haves

• Timeshare or Vacation Ownership experience.
• Advanced Excel experience.
• Experience with Hyperion, Oracle, and/or Cognos.

Responsibilities

• Manage regional tour grids and maintain accurate, timely tour data in VOICE, Clarity, and Concierge to support scheduling and room inventory management.
• Under management direction, coordinate tour waves, slot releases, allocations, and overbooking strategies with cross-functional teams to align demand, available room nights, and sales targets.
• Develop staffing and tour-planning templates forecasting demand 6–9 months ahead, aligning room inventory, PTO allowances, and staffing with sales goals.
• Analyze tour and sales productivity, including VPG, show rates, and tour-to-sale conversion; maintain dashboards and distribute timely reports and actionable insights.
• Audit tour data and room inventory usage for accuracy and alignment with revenue-management goals; partner with Tour Specialists on bookings, tour coding, package setup, and team resources.
• Assist with process improvements alongside IT and Operations to streamline booking and tour management, automate systems, and reduce manual entry.
• Participate in meetings on allocation, inventory, staffing, and performance, and share consistent processes and best practices across sites.
• Support revenue-optimization initiatives and resolve operational challenges affecting tour grids, room inventory, and yield.
• Evaluate guest profiles, geography, and revenue potential to prioritize tours and maximize yield and profitability.
• Embody Hilton Grand Vacations values of Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now.
• Complete required company training and compliance courses; adhere to company standards, policies, and procedures.
• Perform other related duties as assigned.

Benefits

• Driven base pay plus monthly performance incentives.
• Earned pay access before payday through DailyPay.
• Medical, dental, and vision benefits starting on Day One.
• Generous Vacation Time Off Program and paid sick time.
• GO Hilton discounted hotel rates worldwide.
• Tuition reimbursement programs.
• Recognition programs and rewards.
• Internal growth and career pathing.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed