Manager Revenue Optimization

Hilton Grand Vacations • Orlando, FL

9d

About The Position

The Revenue Optimization Manager optimizes tour management processes and revenue generation across the region. The role is the primary liaison among Sales, Marketing, Operations, and Business Operations Management, collaborating with departments including IT, HR, Talent Acquisition, Planning, Reporting, Accounting, Accounts Payable, Corporate, Analysis, Quality Assurance, and Contracts. The manager integrates tour grid planning with resource management, including Sales and Marketing headcount, sales bay capacity, room inventory, and estimated arrivals. This collaborative role leads cross-functional initiatives to optimize resource utilization and improve regional performance.

Requirements

• At least 5 years of experience managing people and processes.
• Experience in the timeshare, vacation ownership, or hospitality industry, focused on revenue management, yield management, or operations.
• High school diploma or equivalent experience.

Nice To Haves

• Bachelor’s degree in Business, Finance, Operations, or a related field, or 5 years of related work experience.

Responsibilities

• Develop and implement regional strategies that align tour operations and prioritization with revenue goals and operational performance targets.
• Coordinate tour grid planning and optimization, balancing tour supply and demand with staffing levels, sales bay capacity, room inventory, and estimated guest arrivals.
• Coordinate Sales and Marketing headcount, sales capacity, and available inventory to improve resource utilization without exceeding operational capacity.
• Partner with leadership, Planning, HR, and Talent Acquisition to forecast resource needs and align staffing with anticipated tour volume and business requirements.
• Partner with Room Inventory and Yield Management teams to match room availability with tour schedules, improve utilization, and support profitability.
• Act as the key liaison between Operations and Financial Business Management, aligning operational priorities, resource decisions, and regional financial objectives.
• Partner with Reporting and Finance teams to monitor tour grid performance, inventory utilization, and sales capacity, and turn findings into actionable recommendations.
• Streamline tour management and prioritization processes, maintain standard operating procedures, and promote consistent practices across regions while accommodating local market needs.
• Lead revenue optimization initiatives across Sales, Marketing, Operations, Finance, IT, and supporting departments, ensuring timely execution, collaborator alignment, and measurable results.
• Anticipate staffing, sales capacity, and inventory constraints; develop prioritized plans to minimize disruptions and maintain effective tour operations.

Benefits

• Driven base pay plus monthly performance incentives.
• Access to earned pay before payday through DailyPay.
• Medical, dental, and vision benefits starting on Day One.
• Vacation time off program and paid sick time.
• Discounted worldwide hotel rates through GO Hilton.
• Tuition reimbursement programs.
• Recognition programs and rewards.
• Internal growth and career pathing.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED