Manager Revenue Optimization

Hilton Grand Vacations•Orlando, FL

About The Position

The Revenue Optimization Manager optimizes tour management processes and revenue generation across the region. Serving as the primary liaison among Sales, Marketing, Operations, and Business Operations Management, this role coordinates collaboration with departments including IT, HR, Talent Acquisition, Planning, Reporting, Accounting, Accounts Payable, Corporate, Analysis, Quality Assurance, and Contracts. The manager integrates tour grid planning with resource management, including Sales and Marketing staffing, sales bay capacity, room inventory, and estimated arrivals. The position leads cross-functional efforts to improve resource utilization and regional performance. The role develops regional strategies aligned with revenue and operational goals, coordinates tour grid planning and capacity, forecasts workforce needs, and works with room inventory and yield teams to align room availability with tour schedules. It also supports financial and operational alignment, performance analysis, process improvement, and cross-functional project execution. The position requires at least five years of experience managing people and processes, relevant timeshare, vacation ownership, or hospitality industry experience, and a high school diploma or equivalent experience. A related bachelor's degree or five years of related work experience is preferred.

Requirements

At least 5 years of experience managing people and processes.
Experience in the timeshare, vacation ownership, or hospitality industry, focused on revenue management, yield management, or operations.
High school diploma or equivalent experience.

Nice To Haves

Bachelor’s degree in Business, Finance, Operations, or a related field, or 5 years of related work experience.

Responsibilities

Develop and implement regional strategies aligning tour operations and prioritization with revenue goals and operational performance targets.
Coordinate tour grid planning and optimization, balancing tour supply and demand with staffing levels, sales bay capacity, room inventory, and estimated guest arrivals.
Coordinate Sales and Marketing headcount, sales capacity, and available inventory to improve resource use without exceeding operational capacity.
Partner with leadership, Planning, HR, and Talent Acquisition to forecast resource needs and align staffing with anticipated tour volume and business requirements.
Partner with Room Inventory and Yield Management units to match room availability with tour schedules, improve utilization, and support profitability.
Serve as the intermediary between Operations and Financial Business Management, aligning operational priorities, resource decisions, and regional financial objectives.
Partner with Reporting and Finance teams to monitor tour grid performance, inventory utilization, and sales capacity, and turn findings into actionable recommendations.
Streamline tour management and prioritization processes, maintain standard operating procedures, and promote consistent practices across regions while accommodating local market needs.
Lead revenue optimization initiatives across Sales, Marketing, Operations, Finance, IT, and supporting departments, ensuring timely execution, collaborator alignment, and measurable results.
Anticipate staffing, sales capacity, and inventory constraints; develop prioritized plans to minimize disruptions and maintain effective tour operations.