People Experience Specialist

SVP Worldwide•Nashville, TN

1d•Hybrid

About The Position

The People Experience Specialist shapes the team member journey, from candidate engagement and onboarding through ongoing employee experience. The role manages and improves onboarding, supports employer branding, enhances internal communications, and contributes to HRIS implementation and maintenance of the People & Culture employee resource portal. It requires a detail-oriented communicator who can manage multiple priorities in a fast-paced environment. The specialist supports culture and employer brand initiatives; coordinates candidate interviews, preboarding, onboarding, and orientation; partners with People & Culture teams and leaders on employee experience and lifecycle processes; manages internal communications and employee inquiries; and maintains HR technology resources and systems. The position is based in Nashville, Tennessee, with a hybrid schedule requiring at least three days per week in the office and the remaining days working remotely. Occasional business travel may be required.

Requirements

Bachelor’s degree in Human Resources, Communications, Business Administration, or a related field, or five years of equivalent work experience.
At least four years of experience in recruiting coordination, onboarding, HR operations, or internal communications.
Experience with HRIS platforms, intranet tools, and internal communication platforms.
Excellent written and verbal communication skills.
Strong organizational skills and attention to detail.
Ability to work in a fast-paced environment and adapt quickly to change.
Ability to work independently and collaboratively within a high-performing team.
Willingness to develop, self-awareness, and openness to feedback.
Ability to develop, engage, and maximize the performance and potential of others.
Ability to maintain confidentiality and handle sensitive information.

Nice To Haves

Employer brand support experience.
Content creation experience.

Responsibilities

Monitor and respond to employee reviews on platforms such as Glassdoor and Indeed, analyze data for quarterly themes, and recommend actions.
Collaborate with People & Culture and Marketing to strengthen the company’s presence and reputation on external review sites.
Develop strategies with the Sr Manager, Talent Acquisition & Analytics to encourage authentic team member engagement on review platforms.
Support updates and enhancements to the Company Career Page.
Co-lead the organization’s culture committee and model company values.
Own and improve the employee onboarding experience, including orientation for new or recently promoted People Leaders.
Coach and collaborate with Hiring Leaders on onboarding tasks.
Coordinate internal and external onsite interviews and provide timely, professional candidate communication.
Manage preboarding, facilitate North America orientation, initiate background and reference checks, complete new hire paperwork, and prepare offer letters as needed.
Manage global onboarding of new hires within HRIS and OKR platforms to support database integrity.
Serve as the primary contact for new hires from preboarding through their first 90 days.
Support Talent Acquisition during peak recruiting cycles and, as backup, screen candidates and manage candidate interview experiences when requisition volume is high.
Provide backup support for people dashboard metrics, reporting, and ad hoc requests.
Serve as a consultative People & Culture resource to people leaders on employee experience, onboarding effectiveness, and engagement trends.
Collaborate with HR Business Partners, Talent Acquisition, and Total Rewards to support consistency across the team member lifecycle.
Partner with the Total Rewards Specialist to manage digital personnel files and support compliance with records requirements.
Participate in the design, rollout, and adoption of processes and change initiatives.
Support employee offboarding with HR Business Partners, including documentation, system updates, and compliance requirements.
Coordinate the monthly Company Newsletter with regional leaders and gather new hire bios for the global newsletter.
Plan, test, and distribute HR-related internal communications.
Manage the company HR inbox and coordinate responses to team member inquiries.
Manage communication and engagement across social networking platforms such as Viva Engage and Microsoft Teams.
Maintain, update, and distribute global organizational charts as needed.
Maintain and update the Global People & Culture SharePoint site, keeping employee resources and HR content accurate, organized, and accessible.
Work with cross-functional teams to improve the usability of internal documentation and gather feedback on the information platform.
Support HRIS implementation and optimization, including data migration, testing, and user training.
Respond to employee questions and issues related to HR technology tools.
Identify process and employee experience gaps or risks and partner with People & Culture leadership on improvements.
Run and distribute reporting as backup for the Sr Manager, Talent Acquisition & Analytics.
Perform other duties as assigned.