People Experience Leader

Action Ambulance Service Inc•Wilmington, MA

1d•Onsite

About The Position

Action Ambulance Service is seeking a visible, approachable leader to strengthen employee recognition, engagement, and retention. The role involves spending time with employees across company locations, departments, and shifts, including EMTs, paramedics, dispatchers, student transport staff, fleet, billing, education, and support teams. The position is full-time and on site, reports to the President/CEO, and requires regular travel to company locations and work sites. A company vehicle is provided for business travel. The People Experience Leader develops and runs employee recognition and appreciation programs, tracks milestones and recognition activity, and reports participation, upcoming events, and trends to the Leadership Team. The role partners with Human Resources and department leaders on new-hire welcomes, orientation, training milestones, and 30-, 60-, and 90-day check-ins. It also gathers employee feedback, identifies themes affecting employee experience and retention, recommends practical improvements to leadership, and shares employee accomplishments, patient compliments, and team successes through appropriate internal communications. Success is measured by consistent recognition and milestone tracking, employee participation and feedback, visibility across the organization, useful reporting to leadership, and trends in new-hire retention and overall turnover.

Requirements

Bachelor’s degree from an accredited four-year college or university.
Excellent interpersonal, written, and verbal communication skills, with the ability to connect with employees at every level.
Strong organization, sound judgment, and discretion with confidential information.
Ability to work on site, travel regularly, and maintain a visible presence across locations and shifts.
Valid driver’s license and ability to operate a company vehicle.

Nice To Haves

Experience in EMS is helpful but not required.

Responsibilities

Develop and run timely, meaningful recognition and appreciation programs for employees and teams.
Track employee milestones, events, and recognition activity; acknowledge achievements and report participation, upcoming events, and trends to the Leadership Team.
Visit company locations regularly, including during evenings, nights, and weekends, to build relationships and gather employee feedback.
Partner with Human Resources and department leaders on new-hire welcomes, orientation, training milestones, and 30-, 60-, and 90-day check-ins.
Identify themes affecting employee experience and retention, and recommend practical improvements to leadership.
Share employee accomplishments, patient compliments, and team successes through appropriate internal communications.