Specialist, Order Management

CHANEL • Fort Washington, MD

1d • Hybrid

About The Position

CHANEL is looking for a Specialist to join our Order Management Team in Piscataway, NJ. You will assist and support a key part of our dynamic fragrance and beauty catalogs. The Order Management Specialist provides support to the manager to drive “best in class” customer service performance (in-stocks, OTIF, MABD, forecast vs. order, perfect order) and build Supply Chain relationship with key partners. This includes developing and assisting strategic supply chain partnerships, both internal and external. This position supports F&B wholesale, owned and lease teams through management of the complete customer supply chain process.

Requirements

• Experience managing E-Commerce Supply Chains preferred
• Experience working on vendor Supply Team of a FMCG supporting a large retailer
• High proficiency with computer systems and software applications (SAP, WMS, PowerBI)
• Superior communication skills - written, oral, and presentation
• Solid analytical and problem-solving skills
• Experience with, and a high level of comfort in, contact with the customer both at an every-day operational level as well as at senior level when needed
• 1-3 Years of experience (minimum)
• BA / BS Degree

Responsibilities

• Responsible for the efficient flow of product from supplier to customers, ensuring clear communication of gaps/misses and planning remediation; work with external and internal business partners to optimize our order-to-delivery cycle times
• Retrieve, analyze and provide documentation for key account(s) in order to provide recommendations regarding service level, On Shelf Availability (OSA) and vendor/retailer performance
• Maintain Customer Master data (new door upload and data maintenance)
• Manage price increase process
• Drive collaboration and process maturity to enable the transition of a tactical order processing towards a strategic customer/retail supply chain capability.
• Project Management support: makes recommendations for streamlining processes and highlight opportunities for continuous improvement.
• Develop and measure CHANEL F&B customer management metrics and provide critical insight for root cause analysis and overall network strategy improvements
• Become well-versed in the main processes and organization of internal and external customers.
• Be the internal “voice of the customer” promoting a customer centric culture
• Develop and maintain strong business partnership (not limited to) with Account Planning, Merchandise Planning, Supply Planning, Operations, and retailers

Benefits

• Flexibility (flexible time and hybrid work options)
• Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure and Wellbeing Days in Retail) and a Wellbeing fund
• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K, pension, and other incentives
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level