Order Management Specialist

Novaspect Inc • Schaumburg, IL

1h • Onsite

About The Position

Novaspect, Inc., an Emerson Impact Partner, is offering an opportunity for an Order Management Specialist to join their team. This role involves managing all aspects of customer orders, from entry to invoicing and expediting, ensuring accuracy and timely fulfillment. The specialist will reconcile customer purchase orders, review details, and ensure correct payment terms. They will work independently and collaboratively with internal teams like warehouse, accounting, sales, and purchasing. The position also includes assisting with case routing, supporting post-order customer requests, and managing day-to-day responsibilities efficiently. Additionally, the specialist will build strong relationships with internal and external customers, apply appropriate business practices, participate in customer meetings, and provide daily phone support to address inquiries and resolve issues.

Requirements

• High School Diploma or equivalent
• ERP business management software experience
• High computer application literacy including Microsoft Office Suite, with advanced Microsoft Excel skills
• Minimum of 1 year of relevant experience
• Quickly embraces, learns and applies new technology and/or procedures
• Excellent interpersonal, verbal communication skills and proven ability maintain high customer service
• Strict attention to detail and great organizational skills
• Proven ability to build and support teamwork
• Ability to work in the office/shop environment on their scheduled workdays

Nice To Haves

• Bachelor’s Degree
• ERP business management software experience with a preference in Salesforce or IFS platforms

Responsibilities

• Manage aspects of all customer orders (order entry, purchasing, invoicing, expediting, order status)
• Reconcile customer purchase orders across multiple areas of our business, searching for quotations within our business systems, requesting revised purchase orders, ensuring payment terms are listed correctly, reviewing order details such as shipping information or other details to ensure accuracy
• Work independently and with team members to ensure customer schedules and expectations are fulfilled
• Learn and work in multiple business systems and applications quickly and efficiently
• Communicate and coordinate with internal team members as required (warehouse, accounting, inside/outside sales, purchasing)
• Collaborate with team members to achieve company goals
• Assist with case routing and support post order customer requests
• Manage day-to-day responsibilities efficiently, timely, and accurately while maintaining organization with daily interruptions
• Perform the duties as required
• Build strong working relationships with both internal and external customers
• Apply appropriate business practices and procedures
• Participate in customer meetings as required
• Provide day-to-day phone support to customers, addressing inquiries and resolving issues promptly and professionally
• Perform other duties as required

Benefits

• Generous paid time off; starting at 15 vacation days, 10 holidays, and 10 days of Paid Sick & Safety Time (PSST)
• 401K with 6% company match
• Employee Stock Ownership Plan (ESOP)
• Excellent health & wellness benefits
• Student debt & tuition reimbursement
• Referral bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees