Order Management Specialist

Foxconn Industrial Internet - FII•Houston, TX

5d•Onsite

About The Position

The Order Management Specialist is responsible for managing and coordinating repair and service work orders within a manufacturing environment. This role ensures accurate order creation in SAP, supports production workflow, and provides timely updates to customers and internal teams to maintain efficient operations and on-time delivery.

Requirements

High school diploma or equivalent required
2+ years of experience in manufacturing coordination, work order management, or similar role
Strong attention to details and accuracy in data entry
Experience using SAP Advantage or similar ERP systems
Strong attention to detail and ability to manage multiple work orders simultaneously
Excellent communication and organizational skills
Strong computer skills
Ability to work in a fast-paced, production-driven environment

Nice To Haves

Experience in a manufacturing repair or electronics environment
Familiarity with production scheduling, RMA processes, or service workflows
Basic understanding of manufacturing operations or electronic components
Customer service

Responsibilities

Create, enter, and manage work orders in SAP for incoming repair and service requests
Review work order details for accuracy, including part numbers, serial numbers, and service requirements
Coordinate work order flow through production, repair, and quality departments
Monitor order progress and update status in SAP throughout the repair lifecycle
Communicate with customers regarding order status, turnaround times, and any issues or delays
Collaborate with production, materials, and quality teams to ensure timely completion of work orders
Track priorities, expedite urgent jobs, and resolve workflow bottlenecks
Maintain accurate documentation and ensure compliance with company processes and standards