Order Management Specialist

Paragon Micro Incorporated • Buffalo Grove, IL

3h

About The Position

Paragon Micro is one of the fastest-growing IT solution providers in the U.S., partnering with global technology leaders to deliver world-class IT solutions to customers worldwide. The company thrives in a fast-moving environment where every team member is crucial for growth, innovation, and customer success. They are seeking a detail-oriented and proactive Order Management Specialist to take ownership of the end-to-end customer order journey. This role involves leading the entire process from initial receipt through delivery, coordinating across multiple departments, solving challenges in real time, and ensuring customers receive exceptional service. The specialist will be a key player in ensuring customer success in a fast-paced, collaborative environment where contributions directly impact growth and customer satisfaction.

Requirements

• 3+ years of experience in order management, fulfillment, supply chain operations, or customer operations
• Familiarity with ERP/CRM systems
• Strong organizational skills with the ability to manage multiple priorities and meet tight deadlines.
• Excellent communication and relationship-building skills across teams and with external partners.
• A problem-solving mindset with the ability to think critically and act decisively.
• A proactive, process-driven mindset with a passion for continuous improvement.

Nice To Haves

• experience in technology distribution or a VAR environment preferred
• NetSuite experience is a plus
• Knowledge of trade compliance and international shipping regulations preferred

Responsibilities

• Own the Order Lifecycle: Manage customer orders from start to finish—accurately, on schedule, and always audit-ready.
• Coordinate Across Teams: Serve as the central liaison between credit, purchasing, sales, 3PL partners, warehouse, invoicing, and fulfillment.
• Guide Complex Orders: Treat high-priority or intricate orders like projects, navigating delays, shortages, or shipment issues to keep customers satisfied.
• Prioritize with Purpose: Assess and rank orders by business need, customer requirements, and delivery timelines.
• Keep Everyone Informed: Update and maintain real-time order information in NetSuite to ensure clear visibility for all stakeholders.
• Improve Processes: Identify bottlenecks, propose solutions, and support ISO initiatives that enhance speed, accuracy, and efficiency.
• Ensure Compliance: Guarantee accuracy in documentation and adherence to policies, federal regulations, and international shipping requirements (including Commercial Invoices, HTS codes, ECCN, and Dangerous Goods).
• Support Billing & Invoicing: Partner with sales and finance teams to resolve billing questions, process adjustments, and maintain smooth invoice workflows.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees