Order Management Specialist
About The Position
An Industrial Automation Leader: Caltrol is more than a leader in the sales and distribution of industrial process automation products. We bring over 90 years of industry experience delivering high-quality solutions focused on control, reliability, safety, and optimization. We also offer consulting, engineering, service, and support for projects of all sizes and complexities. Our customers span a wide range of industries across Arizona, California, Hawaii, and Nevada. As a member of the Emerson Impact Partner Network, we combine strong local expertise with Emerson’s global reach and scale. We take pride not only in the quality of our work but also in our people, especially our employee-owners! What you'll be doing: Enter, update, review, and maintain customer purchase orders via Caltrol’s ERP system (IFS) and into external vendor business systems. Proactively maintain assigned open orders reports. Create and process RMA’s (return material authorizations). Collaborate with customers and internal teams to ensure both customers’ and Caltrol’s requirements are met. Maintain a high level of accuracy and attention to detail across all tasks. Manage post-order activity, ensuring a seamless customer experience. Deliver excellent customer service by providing a positive customer experience through task ownership, accountability, consistency, and timely follow-up. Back up for receptionist as needed. What growth looks like in this role: Caltrol invests in your growth from day one. In this role, you’ll build a strong foundation in order management, operations, and customer support while gaining exposure to our products, systems, and cross-functional workflows. Through mentorship, training, and hands-on experience, you’ll develop core expertise in processing and managing orders, coordinating with internal teams, and ensuring a seamless customer experience. With demonstrated attention to detail, accountability, and a willingness to learn, you’ll take on increasingly complex orders and responsibilities, expanding your impact on the business. We prioritize promoting from within. Success in this role can lead to advancement opportunities, including Order Management Specialist II, Order Management Senior, or exploring career paths in sales, operations, supply chain, finance, or customer success, depending on your interests and strengths. ESOP - The Ownership Advantage: Caltrol is proud to be a certified ESOP company, offering an Employee Stock Ownership Plan to reward our most valuable assets, our people. Caltrol’s culture centers on ownership. Employees are given a license to act . They think and act like owners because they are owners. Caltrol is committed to setting our employee-owners up for success through training, an inclusive and supportive team-driven culture, and empowering them to consistently deliver exceptional customer experiences. We also value giving back to the communities we serve. Through both company and employee contributions, we support nonprofit organizations, educational institutions, and other local initiatives. Learn more here: Caltrol ESOP Benefits Designed for You and Your Family: We offer a comprehensive benefits package designed to support our employee-owners’ overall health, financial future, and long-term success.
Requirements
- High school graduate or GED equivalent.
- At least one year in customer service or previous experience in an order management position.
- Strong verbal and written communication skills, with the ability to effectively interact with customers and internal teams.
- Proficient with Microsoft Office products.
- Flexibility to work overtime as needed to support business demands.
Nice To Haves
- Data entry experience in ERP systems is preferred but not required (We will train!)
- Some knowledge of manufacturing is a plus!
Responsibilities
- Enter, update, review, and maintain customer purchase orders via Caltrol’s ERP system (IFS) and into external vendor business systems.
- Proactively maintain assigned open orders reports.
- Create and process RMA’s (return material authorizations).
- Collaborate with customers and internal teams to ensure both customers’ and Caltrol’s requirements are met.
- Maintain a high level of accuracy and attention to detail across all tasks.
- Manage post-order activity, ensuring a seamless customer experience.
- Deliver excellent customer service by providing a positive customer experience through task ownership, accountability, consistency, and timely follow-up.
- Back up for receptionist as needed.
Benefits
- Profit-sharing opportunities
- 401(k) with employer match
- Generous paid-time off +12 paid holidays
- Medical, Dental, Vision – all effective 1st day of the month after your hire date
- Free and unlimited virtual care access to a dedicated physician through AstroDoc
- HSA (with employer contribution) + a FSA
- Company-paid life insurance
- Company paid short-term disability
- Wellness benefits, including gym and on-demand fitness discounts
- Pet discount program – because pets are part of the family
- Student loan repayment match program
- Tuition/education reimbursement
- Professional development opportunities because we believe in investing in greatness.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
