Specialist On Field Operations

DICK'S Sporting Goods•Tyler, TX

About The Position

The Specialist – On Field Operations supports a seamless athlete experience by executing key on-floor processes, including merchandising, pricing, and product availability. The role combines operational expertise with an athlete-first mindset to help ensure a consistent, high-quality store experience. The Specialist engages athletes, provides knowledgeable product information, supports sales, and serves as a subject matter expert for designated store processes. They also help maintain merchandising and presentation standards and contribute to a welcoming, respectful store environment.

Requirements

High school diploma or equivalent.
1–3 years of experience.

Nice To Haves

Previous retail or customer-facing experience preferred.

Responsibilities

Proactively engage athletes to understand their shopping needs and deliver an outstanding experience.
Provide clear, accurate, and knowledgeable information about products and assortment.
Anticipate athlete needs and drive sales through product and service recommendations.
Assist with onboarding and training new and existing team members in best practices, selling skills, and operational processes.
Serve as a go-to expert in designated process categories to support smooth execution and high productivity.
Execute processes efficiently while ensuring products are ready for purchase and athletes receive engagement suited to their preferences.
Follow floor-set plans and requirements for signage, price changes, inventory presentation, and replenishment.
Promote customer participation in company programs, including the loyalty program, warranties, and private-label credit card enrollment.
Help create a store environment where teammates and athletes are welcome and treated with respect.
Follow safety, loss prevention, standard operating procedures, and applicable laws and external guidelines.