Specialist, Inside Sales

ASSA ABLOY•Carrollton, TX

About The Position

The Inside Sales Specialist works with sales teams, mechanical suppliers, direct customers, and customer service personnel to provide sales support, product training, business development, and pre-order assistance for doors, fans, loading dock equipment, and other product lines. The role handles incoming product leads and customer inquiries, supports order issue resolution, and helps coordinate sales activity across a large domestic area to achieve sales targets and customer satisfaction. The position develops product application knowledge and relationships with distributors, end users, architects, and customers. It supports regional and national account sales managers through distributor marketing and sales strategies, lead generation and follow-up, quoting, order-related assistance, and customer follow-up. The role also coordinates with production and engineering to support on-time delivery and resolve technical issues. This position has no supervisory responsibilities. It may require travel, work beyond 40 hours per week (including weekends and holidays), and occasional work in manufacturing areas. The employer describes ASSA ABLOY as a global access-solutions company with nearly 63,000 colleagues in more than 70 countries, and emphasizes career development, training, feedback, inclusion, and diverse perspectives.

Requirements

3–5 years of sales experience in manufacturing.
Proven success in exceeding revenue and margin budget goals.
Ability to use a personal computer with spreadsheet, word-processing, database, and automated-system applications.
Ability to use Microsoft Dynamics CRM.
Ability to solution sell.
Superior communication skills and the ability to present information and respond to questions from managers, clients, customers, and the public.
Ability to maintain a customer database and research prospective customers using the internet.
Ability to read job plans and specifications; analyze and interpret specifications; and prepare quotations.
Knowledge of selling skills, practices, techniques, and tools, and the ability to achieve sales goals.
Working knowledge of competition, territory and market awareness, and a strong network of industry contacts.
Ability to contract, negotiate, and manage changes.
Ability to respond to customer requests and expectations with sensitivity and urgency.
Ability to work under pressure, make decisions, organize and prioritize work, and meet deadlines.
Ability to work independently and in a group, multitask, and adapt to changing priorities in a fast-paced, minimally supervised environment.
Ability to maintain thorough knowledge of customer specifications, standards, and engineering requirements.
Working knowledge of the product line, including industrial fans, sectional doors, high-performance doors, loading dock equipment, and warehouse solutions.
Working knowledge of material types, specifications, and characteristics used in dock levelers, dock seals and shelters, impactable dock doors, high-speed and high-performance doors, and entrance automation products.
Ability to travel up to 10% or more if necessary.
Valid passport and motor vehicle operator’s license, and ability to operate a motor vehicle while observing traffic rules and regulations.
Ability to use office and production equipment such as a telephone and photocopier.
Ability to work beyond 40 hours per week as workload or projects dictate, including weekends and holidays.
Frequently sit; use hands to handle objects or controls; and talk and/or hear. Occasionally stand, walk, stoop, kneel, crouch, or crawl.
Occasionally lift or move up to 50 pounds.
Meet the position’s vision requirements, including close, distance, and peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Bachelor’s degree in marketing, sales, business administration, or a related discipline preferred.
3 or more years of Inside Sales or Project Management experience preferred.
Intermediate or advanced proficiency with Microsoft Office Suite, including Word, Excel, Project, and PowerPoint, preferred.
Creativity and willingness to present innovative ideas to management.
Strong desire to exceed customer expectations in customer service.

Responsibilities

Develop a complete understanding of assigned product applications, including design, installation, and operation, and interact with distributors, end users, and architects.
Provide sales support to Regional Sales Managers and/or National Accounts Sales Managers in their territories.
Help sales managers support US distributors with marketing and submittal materials and segment-specific penetration strategies.
Develop and maintain relationships with 4Front distributors; coordinate resources with them to meet assigned targets and objectives, including delivering online training.
Compile prospective-customer lists using customer records, directories, industry advertising, trade shows, websites, newspapers, and other sources.
Source sales opportunities from inbound website, internet, and telephone leads; follow up and record lead activity in the CRM system.
Make outbound cold calls and send emails to targeted customers.
Respond consistently and efficiently to applicable client calls and requests.
Increase sales through upselling and follow-up on customer quotations.
Review and approve non-standard quotes or bids.
Contact current and prospective customers to determine their needs, interest, and satisfaction with 4Front products.
Enter new customer and sales-contact information into the computer database.
Cover day-to-day activities in open territories as needed by management.
Conduct post-shipment and post-installation customer follow-up to assess satisfaction.
Liaise with production and engineering to support on-time delivery and resolve technical problems.
Prepare and execute a yearly strategic plan for the inside sales team.
Prepare quotes, process orders, and transmit orders to the customer service department.