Specialist II, Learning Commons - Science Center

Tarrant County College District•Fort Worth, TX

18d•Onsite

About The Position

Reporting to the assigned campus leader, the Specialist II provides front-line customer service to students, employees, and the public at the TCC Learning Commons. The position cross-trains across multiple areas and assists with clerical, customer service, learning lab, library, and other professional duties throughout the Learning Commons. The role supports day-to-day operations, connects users with learning and research resources, assists with library and technology services, and provides tutoring, academic coaching, laboratory support, and workshops. Work hours are scheduled Monday through Saturday and may include mornings, afternoons, and evenings according to the Center’s operational and service needs. The position is not eligible for remote work. The role works under the general supervision of the assigned campus leader. Duties may change with the employer’s needs and include other related tasks as required.

Requirements

Associate degree or 60 college hours and one year of work experience related to the essential performance requirements, or an equivalent combination of education and work-related experience.
Knowledge of principles and processes for providing customer and personal services.
Customer service skills, including assessing customer needs, meeting service-quality standards, and evaluating customer satisfaction.
Active listening skills, including giving others full attention, understanding their points, asking appropriate questions, and avoiding inappropriate interruptions.
Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Ability to select and use appropriate learning strategies, training and instructional methods, and procedures when learning or teaching new material.
Service orientation and an active interest in finding ways to help people.
Ability to communicate information effectively.

Nice To Haves

College education beyond the minimum requirements.
Degree in Science or a closely related field, with completed coursework in Biology, Microbiology, Anatomy, Physiology, Chemistry, Physics, or Geology.
At least one year of experience tutoring or teaching college-level Biological or Physical Science courses.
At least one year of experience assisting with the design, implementation, and assessment of new programs.

Responsibilities

Serve as a knowledgeable resource for students, faculty, staff, and community members across Learning Commons functions and spaces.
Provide consultative guidance about available resources and support services.
Oversee the front desk and assist with daily operations and administration, including appointment scheduling, calendar management, and electronic or phone communication.
Monitor the Learning Commons to ensure users follow behavior policies.
Inventory, order, and check in materials and supplies, following safety, housekeeping, and security practices.
Identify and connect stakeholders with information sources that support learning, research, and engagement.
Make library materials, multimedia equipment, laptops, and other technology available, and assist users with technology, hardware, and software questions.
Troubleshoot and help resolve issues involving printers, copiers, and scanners.
Assist patrons in person, by telephone, and electronically; answer questions or refer them to the appropriate person, department, or service desk.
Locate materials, including databases and electronic resources, for students and faculty.
Help update and maintain maker-space hardware, software, 3D printers, microscopes, iPads, audiovisual equipment, tracking software, calculators, graphic design and video editing software, and related tools.
Provide library check-in and check-out services and shelve materials appropriately.
Assist with reviewing, creating, and maintaining Library website content as assigned.
Provide experienced tutoring in collaboration with faculty and the appropriate supervisor, following tutoring best practices in face-to-face, synchronous online, and asynchronous online formats.
Provide students with relevant handouts and educational materials.
Provide academic coaching and mentoring to students who need additional academic support and study strategies.
Prepare equipment for scheduled laboratory teaching sessions.
Teach basic certification, safety, and training courses covering laboratory equipment.
Prepare and deliver workshops, including creating and updating workshop materials as needed.
Partner with faculty on special events supporting classes.
Assist the supervisor in delivering academic boot camps.
Attend work regularly and punctually and follow the work schedule to meet worksite needs.
Complete required TCC-sponsored training and professional development.
Support the College’s mission, values, goals, and principles.
Perform other related tasks as required.