Specialist II, Learning Commons - Writing Center

Tarrant County College District • Fort Worth, TX

5d • Onsite

About The Position

The Specialist II, Learning Commons - Writing Center provides front-line customer service to students, employees, and the public at the TCC Learning Commons. Reporting to the assigned campus leader, the position is cross-trained to assist with clerical, customer service, learning lab, library, and other professional duties across the Learning Commons. This is a part-time, regular position at the Trinity River Campus and is not eligible for remote work.

The role supports the Learning Commons’ daily operations, connects patrons with information and support services, assists with library resources and technology, and provides tutoring, academic coaching, workshops, and other learning support. The schedule may vary according to campus and departmental needs; work is scheduled Monday through Saturday and may include mornings, afternoons, evenings, and weekends. The position is limited to a maximum of 19.5 hours per week.

Requirements

• Associate degree or 60 college hours and one year of work experience related to the essential performance requirements, or an equivalent combination of education and work-related experience.
• Knowledge of principles and processes for providing customer and personal services.
• Customer-service skills, including assessing customer needs, meeting service-quality standards, and evaluating customer satisfaction.
• Active-listening skills, including giving others full attention, understanding their points, asking appropriate questions, and avoiding inappropriate interruptions.
• Ability to use logic and reasoning to assess alternative solutions, conclusions, or approaches to problems.
• Ability to select and use appropriate learning and instructional strategies, methods, and procedures.
• Service orientation and an active interest in finding ways to help people.
• Ability to communicate information effectively.

Nice To Haves

• College education beyond the minimum requirements.
• At least one year of work experience in a college or university Writing Center.
• At least one year of experience teaching or tutoring adult ESOL or ESL learners.
• At least one year of experience developing and facilitating college-level writing or reading workshops.

Responsibilities

• Serve as a knowledgeable resource for students, faculty, staff, and community members, supporting learning and engagement across Learning Commons spaces and functions.
• Provide guidance about available resources and support services.
• Oversee the front desk and assist with daily operations, including appointment scheduling, calendar management, and electronic or telephone communications.
• Monitor the Learning Commons to ensure users follow behavior policies.
• Inventory, order, and check in materials and supplies, while following safety, housekeeping, and security practices.
• Connect stakeholders with information sources that support learning, research, and engagement.
• Make library materials, multimedia equipment, laptops, and other technology available, and help patrons with technology, hardware, and software questions.
• Troubleshoot printer, copier, and scanner issues.
• Assist patrons in person, by telephone, and electronically, answering questions or referring them to the appropriate person, department, or service desk.
• Locate materials, including databases and electronic resources, for students and faculty.
• Help maintain maker-space hardware, software, 3D printers, and other technology and tools, including microscopes, iPads, AV equipment, tracking software, calculators, and graphic design or video editing software.
• Provide library materials check-in and check-out services and shelve materials.
• Review, create, and maintain Library website content as assigned.
• Provide tutoring in face-to-face, synchronous online, and asynchronous online formats in collaboration with faculty and the appropriate supervisor, following tutoring best practices.
• Provide students with appropriate handouts and educational materials.
• Provide academic coaching and mentoring, including study-strategy support.
• Prepare equipment for scheduled laboratory teaching sessions.
• Teach basic certification, safety, and training courses covering lab equipment.
• Prepare and deliver workshops, including creating and updating workshop materials as needed.
• Partner with faculty on special events supporting classes.
• Assist the supervisor in delivering academic boot camps.
• Attend work regularly and punctually, follow the work schedule, complete required TCC training and professional development, and support the College’s mission, values, goals, and principles.
• Perform other related tasks as required.

What This Job Offers

• Job Type: Part-time
• Education Level: Associate degree