Specialist I, Learning Commons (Supplemental Instruction)

Tarrant County College District•Madison, WI

1d•Onsite

About The Position

The Specialist I, Learning Commons (Supplemental Instruction) provides front-line customer service to students, employees, and the public at the TCC Learning Commons. Reporting to the assigned campus leader, the position cross-trains across multiple areas and assists with clerical, customer service, learning lab, library, and other professional duties throughout the Learning Commons. This is a part-time temporary position with a maximum of 19.5 hours per week. The role is based at South Campus and is not eligible for remote work. Work hours vary based on department needs and the operating hours of the Learning Commons. The position supports learning and engagement by connecting patrons with resources and services, managing front-desk and administrative functions, and helping maintain safe, orderly spaces. Library duties include assisting with information resources, materials, equipment, and technology. Learning-support duties include tutoring, academic coaching, laboratory preparation and training, workshops, and faculty-supported events. The role works under the general supervision of the assigned campus leader.

Requirements

High school diploma or GED.
One year of working experience related to the Essential Performance Requirements.
Knowledge of principles and processes for providing customer and personal services.
Customer-service skills, including assessing customer needs, meeting service-quality standards, and evaluating customer satisfaction.
Active-listening skills.
Ability to use critical thinking, logic, and reasoning to evaluate alternative solutions, conclusions, or approaches to problems.
Ability to select and use appropriate learning strategies, training and instructional methods, and procedures.
Service orientation and an active interest in helping people.
Ability to communicate information effectively.

Nice To Haves

At least 12 completed college credit hours.
At least three completed college credit hours in Biology, Anatomy and Physiology, Chemistry, Organic Chemistry, College Algebra, and/or Pre-Calculus with a grade of B or higher, and a cumulative undergraduate GPA of 3.0.
At least one year of experience teaching and/or tutoring a college-level Biology, Anatomy and Physiology, Chemistry, College Algebra, and/or Pre-Calculus course.

Responsibilities

Serve as a resource for students, faculty, staff, and community members, supporting learning and engagement across Learning Commons spaces.
Guide patrons to available resources and support services.
Oversee the front desk and assist with daily operations, appointment scheduling, calendar management, and electronic or telephone communications.
Monitor the Learning Commons to ensure users follow behavior policies.
Inventory, order, and check in materials and supplies, and follow safety, housekeeping, and security practices.
Connect stakeholders with information sources that support learning, research, and engagement.
Provide library materials, multimedia equipment, laptops, and other technology, and assist patrons with technology, hardware, and software questions.
Troubleshoot printer, copier, and scanner issues.
Assist patrons in person, by telephone, and electronically, answering questions or referring them to the appropriate person, department, or service desk.
Locate materials, including databases and electronic resources, for students and faculty.
Help update and maintain maker-space hardware, software, 3D printers, and other technology and tools.
Provide library check-in and check-out services and shelve materials.
Assist with reviewing, creating, and maintaining Library website content as assigned.
Provide tutoring in collaboration with faculty and the appropriate supervisor, following tutoring best practices in face-to-face, synchronous online, and asynchronous online modalities.
Provide students with handouts and educational materials as needed.
Provide academic coaching and mentoring to students who need academic support and study strategies.
Prepare and set up equipment for scheduled laboratory teaching sessions.
Teach basic certification, safety, and training courses covering lab equipment.
Prepare and deliver workshops, including creating and updating workshop materials as needed.
Partner with faculty on special events supporting classes.
Assist the supervisor in delivering academic boot camps.
Attend work regularly and punctually, follow the work schedule, complete required TCC training and professional development, and support the College's mission, values, goals, and principles.
Perform other related tasks as required.