Specialist HVAC Warranty Administrator
About The Position
The Specialist HVAC Warranty Administrator reviews and processes warranty claims according to manufacturer guidelines, ensures repair orders and supporting documentation are complete and accurate, and submits claims within required timeframes. The role monitors claim progress, follows up on outstanding or rejected claims, and communicates with service advisors and technicians to clarify repair details. The position also maintains warranty transaction records, reconciles warranty receivables, assists with month-end reporting, stays current on manufacturer warranty policies, resolves payment discrepancies, and supports other service department administrative functions as needed. Strong attention to detail, organization, and the ability to manage multiple tasks in a fast-paced environment are important. The employee must interpret and apply manufacturer policies consistently. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Requirements
- High School Diploma or GED.
- One to three years of experience in an Automotive, HVAC, Construction, or warranty-related role, or an equivalent combination of education and experience.
- Strong attention to detail and organizational skills.
- Ability to manage multiple tasks in a fast-paced environment.
- Ability to interpret and apply manufacturer policies consistently.
Nice To Haves
- Additional administrative or technical training.
Responsibilities
- Review and process warranty claims in accordance with manufacturer guidelines.
- Verify repair orders for completeness, accuracy, and proper documentation.
- Submit warranty claims within required timeframes.
- Monitor claim status and follow up on outstanding or rejected claims.
- Communicate with service advisors and technicians to clarify repair details when needed.
- Maintain records of warranty transactions and supporting documentation.
- Reconcile warranty receivables and assist with month-end reporting.
- Stay current with manufacturer warranty policies and updates.
- Assist in resolving discrepancies related to warranty payments.
- Support overall service department administrative functions as needed.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
