Specialist HVAC Warranty Administrator
About The Position
The Specialist HVAC Warranty Administrator reviews and processes warranty claims in accordance with manufacturer guidelines. The role verifies repair orders, submits claims within required timeframes, monitors claim status, and follows up on outstanding or rejected claims. It maintains warranty transaction records and supporting documentation, reconciles warranty receivables, assists with month-end reporting, and helps resolve payment discrepancies. The administrator also stays current with manufacturer warranty policies and updates, communicates with service advisors and technicians to clarify repair details, and supports other service department administrative functions as needed. The position requires strong attention to detail and organization, the ability to manage multiple tasks in a fast-paced environment, and the ability to interpret and apply manufacturer policies consistently. A high school diploma or GED is required. One to three years of experience in an automotive, HVAC, construction, or warranty-related role—or an equivalent combination of education and experience—is required. Additional administrative or technical training is preferred. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Requirements
- High school diploma or GED.
- One to three years of experience in an automotive, HVAC, construction, or warranty-related role, or an equivalent combination of education and experience.
- Strong attention to detail and organizational skills.
- Ability to manage multiple tasks in a fast-paced environment.
- Ability to interpret and apply manufacturer policies consistently.
Nice To Haves
- Additional administrative or technical training.
Responsibilities
- Review and process warranty claims in accordance with manufacturer guidelines.
- Verify repair orders for completeness, accuracy, and proper documentation.
- Submit warranty claims within required timeframes.
- Monitor claim status and follow up on outstanding or rejected claims.
- Communicate with service advisors and technicians to clarify repair details when needed.
- Maintain records of warranty transactions and supporting documentation.
- Reconcile warranty receivables and assist with month-end reporting.
- Stay current with manufacturer warranty policies and updates.
- Assist in resolving discrepancies related to warranty payments.
- Support overall service department administrative functions as needed.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
