Specialist HR Operations

Ahold Delhaize • East Ridge, TN

1d • Onsite

About The Position

The HR Operations Specialist serves as the primary HR resource for an assigned region and provides functional, technical, and process guidance to promote fair, respectful, and consistent treatment of associates. The role responds to concerns and questions from Store Managers and Directors of Operations, handles associate contacts through HR self-service cases and Ethics Point, and advises business partners. The position is field-based and requires the specialist to reside within or near the assigned geography; this role requires someone to sit in the Chattanooga area. Travel is 25% to 30% as needed, including visits to retail locations and travel outside the assigned geography for meetings, training, or HR support.

The specialist supports positive working relationships and associate engagement by consistently applying HR policies, practices, and programs. The role also provides on-site support for crises and critical incidents, reviews accommodation requests, conducts confidential workplace investigations, and collaborates with internal teams and shared services to ensure HR processes are carried out appropriately.

Requirements

• Solid knowledge of a variety of HR concepts, practices, and procedures.
• Thorough knowledge of local, state, and federal employment laws and regulations, including EEO, wage and hour, employee benefits, and leave.
• Ability to interpret policies and procedures consistently and objectively in light of individual circumstances.
• Excellent communication and interpersonal skills to interact effectively with all levels of staff and management.
• Strong organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to handle confidential information with discretion, integrity, and professionalism.
• High degree of independence in completing work assignments and making decisions concerning HR activities.
• Ability to work independently and as part of a team.
• Must reside within or near the assigned geography; this role requires someone to sit in the Chattanooga area.
• 3 to 5 years of HR-related work experience.
• Proficient with Microsoft Office Suite and HR case management software.
• Ability to quickly learn the organization’s HRIS.
• Maintain a Class C driver’s license.
• Maintain a registered and insured motor vehicle.
• Ability to access and navigate travel in a multi-unit geography.
• Able to tolerate prolonged periods of sitting while performing computer work functions.
• Able to travel 25% to 30% as needed.

Nice To Haves

• Master’s degree in HR, Industrial and Organizational Psychology, or another related field.
• Experience working in a multi-unit work environment.
• HR certification experience.

Responsibilities

• Advise, counsel, and guide retail Directors and Store Managers on HR questions, processes, policies, and procedures, including coaching, counseling, and disciplinary actions; document interactions in the HR case management system.
• Recommend ways associates can respond to and mediate sensitive workplace situations, management/associate conflicts, and peer relations; document interactions in HR case management systems.
• Partner with retail Directors to use HR data and develop action plans and strategies to improve work relationships, morale, productivity, and retention.
• Provide on-site support for crisis management, workplace violence, and critical incidents as needed.
• Review medical, religious, pregnancy, and other accommodation requests and document the interactive process in the HR case management system.
• Collaborate with the Asset Protection team on critical incident support and investigation dispositions.
• Cascade HR communications and training across assigned regions and drive implementation of HR programs and processes, including talent management, merit processes, wage and compensation reviews, and HR-related training.
• Engage the shared services organization when specialized expertise is needed and to support proper execution of processes such as leave of absence and workers’ compensation.
• Respond to preventive labor activity in assigned geographical areas or as needed.
• Conduct thorough, confidential, and timely workplace investigations as needed.
• Visit retail locations and travel outside assigned geographies for meetings, training, or HR support as needed.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed