HR Operations Specialist

Flatpay Inc.•New York, NY

4d•$70,000 - $85,000•Onsite

About The Position

Flatpay is hiring an HR Operations Specialist to help build and run the people operations foundation for its US team. The role supports employees throughout the employment lifecycle, from offer acceptance and onboarding through day-to-day employment, payroll and benefits support, and offboarding. The specialist will work closely with People, Talent Acquisition, Finance, US leadership, global People Operations, and external providers to ensure HR operations are accurate, scalable, compliant, and easy for employees and managers to navigate. The position calls for an organized, detail-oriented, service-minded professional who can simplify processes, maintain accurate data, handle sensitive information discreetly, and support employees with empathy. The US team is growing and processes may still be developing, so the specialist will help create and improve documentation, workflows, and repeatable practices. The role is based in Flatpay’s New York office, with work from the office five days per week. The stated salary range is $70,000–$85,000 USD.

Requirements

At least 2 years of experience in HR operations, people operations, employee experience, payroll administration, benefits administration, or a similar HR support role.
Strong understanding of onboarding and offboarding processes and the ability to coordinate multiple steps, stakeholders, and deadlines.
Experience supporting payroll inputs, employee changes, benefits administration, and HRIS data management.
Excellent attention to detail and accuracy when working with employee data, documents, and payroll-related information.
Strong communication skills and an employee-first approach.
Ability to handle confidential information with discretion and professionalism.
Process-oriented approach and ability to create structure, documentation, and repeatable workflows in a growing organization.
Adaptability and comfort working in a dynamic, rapidly growing organization where priorities may change quickly.
Ability to work from the New York office five days a week.

Nice To Haves

PEO experience, including working with platforms such as Rippling.
Familiarity with US employment administration, payroll, benefits, and HR compliance requirements.

Responsibilities

Own and coordinate US employee onboarding, providing new employees with a clear, welcoming, and well-organized experience.
Manage onboarding administration, including employee data collection, employment documentation, background checks, system setup, benefits enrollment support, and new-hire communications.
Support end-to-end offboarding, including exit documentation, system and access coordination, final payroll inputs, benefits administration, and employee communications.
Maintain accurate, complete, and up-to-date employee records across HR systems, handling information confidentially.
Support payroll administration by preparing and reviewing employee changes, new-hire inputs, terminations, time-off data, and other payroll-related updates.
Partner with Finance and external providers to help ensure accurate, timely payroll processing.
Support benefits administration, including enrollments, changes, employee questions, and coordination with vendors or PEO partners.
Serve as a first point of contact for employee questions about HR operations, onboarding, offboarding, payroll, benefits, policies, and people systems.
Document, improve, and scale US HR processes, workflows, templates, and employee-facing guidance.
Support compliance-related HR administration, including required employee documentation, policy acknowledgments, and state or federal process requirements.
Partner with global People Operations to align US processes with broader people standards while adapting them to local requirements.
Identify opportunities to make HR operations more efficient, consistent, and employee-friendly as the US team grows.