Specialist, Fraud - Customer Experience

Pandora•Glen Burnie, MD

56d•$79,000 - $89,000•Onsite

About The Position

As the largest jewellery brand in the world, Pandora gives a voice to millions of people’s loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives. Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora where you can each craft far more than just an incredible career. We seek a dedicated and detail-oriented Fraud Specialist to join our Customer Experience team. In this role, you will be the main point of contact to safeguard our organization against fraudulent activities and ensure a secure payment environment. Your expertise in chargeback management, fraud prevention, and payment issue resolutions will contribute to the overall success of our operations. If you are a proactive problem solver with a keen eye for detecting irregularities, we encourage you to apply.

Requirements

BA/BS with 3-5 years in similar experience
Strong technical acumen
Investigative with a high level of attention to detail
Empathetic
Exceptional multi-tasking abilities
Adaptable in a fast-paced work environment
High proficiency in research practices
Advanced analytical skills
Advanced knowledge of payment system management (Klarna, Afterpay, Paypal, Ayden, etc.)
Advanced in Microsoft Office Suite applications
Strong interpersonal and written communication skills
Strong decision-making skills
Excellent problem-solving skills
Good data entry and typing skills

Nice To Haves

Bilingual in Spanish/French is a plus

Responsibilities

Efficiently handle chargeback cases, investigating and analysing transactions for potential fraud
Collaborate with relevant teams to gather necessary information and documentation for chargeback disputes
Prepare and submit evidence to payment processors and banks to defend against unjustified chargebacks
Develop and implement prevention strategies and rules to proactively identify and mitigate fraudulent activities
Regularly review and update fraud detection rules based on emerging trends and patterns
Respond promptly and effectively to payment-related inquiries from customers, internal stakeholders, and external partners
Investigate and resolve discrepancies, ensuring accurate and timely payment processing
Act as the primary point of contact for all payment and fraud-related inquiries, providing expert guidance and support
Coordinate with law enforcement agencies and banking partners in response to official requests related to fraud investigations
Compile and provide requested information, ensuring compliance with legal and regulatory requirements
Monitor and detect potential loyalty program fraud activities
Investigates and takes appropriate actions to prevent and mitigate loyalty fraud, ensuring the integrity of customer rewards and benefits
This role will also be subject to other responsibilities such as escalation calls, etc. determined on business needs