Fraud Specialist

Hills Bank•Iowa City, CA

23h

About The Position

The Fraud Specialist reviews, analyzes, investigates, and resolves system-generated and internally or externally customer-reported fraudulent transactions. The role provides clear, concise, knowledgeable, and timely fraud support to internal and external customers, and performs higher-level duties related to fraud reporting and general ledger management. The position works full-time Monday through Friday, 8:30 a.m. to 5:00 p.m., averaging 40 hours per week. The work requires skills typical of an office environment, including computer and communication skills and the use of office equipment.

Requirements

High school diploma required.
Computer skills, communication skills, and ability to use office equipment.

Nice To Haves

Associate's degree (AA) from a two-year college or technical school, two years of customer service and banking experience, or an equivalent combination of education and experience.
1–2 years of experience in fraud investigations, BSA/AML, or related activity.

Responsibilities

Work fraud cases promptly and in accordance with department procedures.
Monitor and process fraud alerts and review system-generated reports, including reports from BSA/AML/fraud detection software, to identify fraudulent transactions.
Identify and report fraud trends.
Work with operations and frontline employees to protect customer information and prevent losses.
Review reported claims and process them according to established procedures or escalate them for further review.
Process check-fraud claims, including preparing Hold Harmless Agreements, Breach of Warranty documents, and related documentation.
Process debit-card disputes, including canceling cards, reporting transactions, managing chargebacks and possible pre-arbitration claims, and making decisions through software.
Process department mail.
Communicate with customers and staff to support investigations of suspected fraudulent activity.
Work with Bank Compliance and AML/BSA programs.
Comply with applicable rules and regulations, including Reg E and Reg CC, and company policies and procedures.
Exercise discretion and judgment in essential duties, including decisions about customer or bank liability, account restrictions, and terminating banking relationships.
Assist with other bank activities as requested.
Perform and manage complex or escalated fraud investigations.
Make decisions based on judgment, research, job experience, established procedures, and guidelines while using multiple systems and tools.
Make initial determinations about additional actions and recommend possible SAR filings to management or the bank's AML/BSA team in accordance with procedures.
Create Suspicious Activity Reports (SARs) in accordance with applicable rules and regulations.
Monitor, balance, and report on Fraud Department-related general ledgers.