Fraud Monitoring Specialist

Regis Remote Office

6d

About The Position

The Fraud Monitoring Specialist reviews and monitors incoming and outgoing payments to identify fraud trends and mitigate losses. The role reviews exception items, analyzes suspicious account activity and transaction histories for patterns, and identifies, analyzes, and monitors potentially fraudulent transactions. The specialist escalates cases and alerts for further action and validation and returns transactions when required. The role also responds to branch inquiries and assists with branch requests.

The position ensures that preventative measures comply with current rules, regulations, and internal policies related to BSA, the USA PATRIOT Act, OFAC, and other anti-money-laundering matters. Duties described are general and not all-inclusive or specific to any individual team member.

Requirements

• High school diploma and three years of banking or related financial customer service experience, or an equivalent combination of education and experience.
• Some experience working with numbers and/or account balances.
• Good customer service, organizational, interpersonal, and time-management skills.
• Strong written and verbal communication skills in advanced English and Spanish.
• Computer proficiency with Microsoft software, including Excel, Word, and Outlook.

Nice To Haves

• Knowledge of payment rules and regulations.
• Knowledge of the Jack Henry SilverLake system.

Responsibilities

• Review and monitor incoming and outgoing payments to identify trends and mitigate fraud losses.
• Review exception items for incoming and outgoing payments.
• Analyze suspicious customer account activity and research transaction histories for patterns.
• Identify, analyze, and monitor transactions for potential fraud.
• Escalate cases and alerts for further action and validation, and return transactions when required.
• Respond to inquiries from branches and assist with their requests.
• Ensure preventative measures comply with applicable rules, regulations, and internal policies related to BSA, the USA PATRIOT Act, OFAC, and other AML issues.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED