Fraud and Transaction Monitoring Analyst

Complete Solution Payments Inc. • Miam, FL

1d

About The Position

The Fraud and Transaction Monitoring Analyst supports the Consumer Compliance Department by detecting, reviewing, and investigating fraud and suspicious activity involving cardholders. The role includes real-time and retrospective transaction monitoring using Featurespace and other internal systems to identify unusual patterns and potential fraud, money laundering, or terrorist financing risks. The Analyst works with cardholders, corporate clients, and internal teams to gather information, document findings, and take or recommend risk-based action in line with established approval requirements.

Reporting to the Head of Compliance, the Analyst escalates concerns as appropriate, conducts KYC reviews, contributes to monitoring enhancements, and prepares management reporting. The role is based in the Miami area. Successful candidates may eventually be required to attend the Miami-area office once or twice per week, or as required. The position follows standard business hours.

Requirements

• Bachelor’s degree in any field.
• At least 2 years of relevant experience in payment card fraud investigations and AML transaction monitoring.
• Experience analyzing cardholder transactions and monitoring alerts in a payments or financial services environment.
• Strong analytical, investigative, decision-making, and problem-solving skills, with attention to detail.
• Understanding of payment card fraud typologies, suspicious transaction patterns, and AML risk indicators.
• Strong written and verbal communication, organization, prioritization, and case-documentation skills.
• Proficiency in Microsoft Excel and transaction-data analysis.
• Ability to work independently and collaborate effectively with internal and external stakeholders.

Nice To Haves

• Fraud or AML certifications, such as CAMS or CFE.
• Experience with Featurespace.
• Familiarity with Visa/Mastercard card operations.

Responsibilities

• Review real-time and retrospective cardholder transactions in Featurespace and other systems for potential fraud and suspicious activity.
• Investigate fraud and AML alerts, analyze transaction patterns, and assess money laundering and terrorist financing risks.
• Document investigations, supporting evidence, conclusions, and actions, maintaining complete case records and audit trails.
• Take preventive action within approved authority or escalate proposed card or transaction restrictions when required.
• Escalate significant fraud concerns and potentially suspicious activity to the Head of Compliance and MLRO, as appropriate.
• Communicate with cardholders, corporate clients, and internal teams to obtain information and resolve investigation-related requests.
• Perform cardholder KYC reviews and verification requests in support of investigations.
• Identify emerging fraud trends, transaction monitoring risks, and evolving suspicious activity patterns.
• Prepare regular and ad hoc investigation reports, case statistics, and monitoring updates for management.
• Recommend improvements to monitoring rules, thresholds, processes, and investigative procedures.
• Collaborate with IT and other teams to test and implement updates to monitoring systems and controls.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level