Fraud Specialist
About The Position
The Fraud Specialist assists with investigating fraud involving electronic and cyber systems, debit and credit cards, new accounts, account abuse, check forgery, elder abuse, suspected money laundering and check kiting, and identity theft. The role analyzes reports to identify and limit potential fraud on client accounts and recommends client retention actions after fraudulent or high-risk behavior. The position also performs functions related to debit card and ATM operations. The Fraud Specialist handles client reports of fraud and lost or stolen cards, gathers information and completes affidavits, works with law enforcement, issues provisional credits when justified, files insurance claims, and explains claim procedures to clients. The role supports branch staff with claim forms and monitors investigation and provisional-credit deadlines. It also reviews fraud-prevention reports, contacts clients when needed, changes client access through debit card and ATM networks, performs account maintenance to limit losses, reviews and maintains debit cards, assists with unauthorized-transaction disputes, and performs ATM balancing and related support.
Responsibilities
- Handle client fraud and lost or stolen reports, including affidavits and client interviews to gather information.
- Work with law enforcement on fraud cases.
- Issue provisional credits when justified and file insurance claims.
- Counsel clients by telephone on claim procedures for ATM and debit card transactions.
- Assist branch staff in completing required claim forms.
- Monitor outstanding requests against deadlines for provisional credits or completion of investigations.
- Review fraud-prevention reports to identify unconventional account behavior and contact clients when necessary.
- Change client access status through debit card and ATM networks as indicated.
- Perform client and account maintenance to mitigate additional fraud losses.
- Recommend to Management whether to retain client relationships after fraudulent or high-risk behavior.
- Review and maintain debit cards and assist with monitoring and processing unauthorized-transaction disputes.
- Perform ATM balancing and support resolution of ATM-related matters.
Benefits
- Health insurance
- Paid time off
- Paid holidays
- Retirement savings with employer match
- Tuition reimbursement
- Long- and short-term disability coverage
- Life insurance
- Wellness resources
- Employee banking benefits
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
