Digital Fraud Specialist

First National Bank Texas • Killeen, TX

7d

About The Position

The Digital Fraud Specialist investigates digital banking fraud alerts and completes assigned work accurately and on time. The role communicates with bank employees, financial institutions, account holders, and Corporate Security by phone, email, and pre-scripted letters. It makes decisions on routine issues and completes tasks in accordance with company policy, department procedures, and assigned approval limits. Regular, predictable attendance and punctuality are required. Other tasks may be assigned. The position level depends on experience.

The role requires extended periods of sitting, frequent computer and office machinery use, and the ability to lift up to 25 pounds. FNBT is an Equal Opportunity Employer.

Requirements

• High school diploma or equivalent.
• At least 18 years of age.
• Working knowledge of Microsoft Office and general office equipment.
• Ability to communicate professionally, verbally and in writing.
• Ability to work independently to meet deadlines while remaining flexible.
• Well-organized, with sharp attention to detail.
• Ability to work with frequent interruptions and perform repetitive tasks.
• Ability to demonstrate emotional control under stress and strict deadlines.
• Strong customer service skills with internal and external customers.
• Must successfully pass a background investigation according to company policy.
• Ability to get along with co-workers and work effectively in a team environment.
• Ability to remain sitting and stationary for extended periods.
• Ability to constantly operate a computer and other office machinery.
• Ability to lift up to 25 pounds.

Responsibilities

• Investigate Digital Banking fraud alerts.
• Communicate with other bank employees, financial institutions, account holders, and Corporate Security using phone, email, and pre-scripted letters.
• Complete tasks accurately and timely.
• Make decisions on routine issues and complete assigned tasks in accordance with company policy, department procedures, and assigned approval limits.
• Maintain regular and predictable attendance and punctuality.
• Perform other tasks as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED