Fraud Specialist I

Truist • Atlanta, GA

1d

About The Position

The Fraud Specialist I analyzes and makes decisions on Fraud Solution Service Delivery cases and alerts. The role uses banking systems and internal and external applications to investigate transactions, conduct client research, and make well-supported decisions. It resolves cases and alerts within applicable timelines and communicates with internal and external partners or clients. The position also involves fraud-related training to stay current with changing laws and regulations.

Requirements

• High school diploma or equivalent education and related training.
• One year of banking, financial industry, or related experience; preferably in a branch, audit, compliance, legal, risk, or lending capacity.
• Ability to learn and perform complex processes while following applicable procedures, policies, and regulations.
• Strong investigative, analytical, and critical-thinking skills.
• Strong work-prioritization and time-management skills.
• Strong interpersonal, communication, and client-service skills.
• Proficiency in basic computer applications such as Microsoft Office products.
• Ability to work in a high-stress, fast-paced, rapidly changing environment.
• Ability and willingness to work flexible hours as required by the function.

Nice To Haves

• Associate degree.
• Experience in investigation, law enforcement, or a lending role.
• Knowledge of fraud regulations or related compliance requirements, including reporting and record-retention requirements.
• Experience in a fraud- or compliance-related role, whether client-facing or operational.

Responsibilities

• Analyze and make decisions on Fraud Solution Service Delivery-related cases or alerts.
• Use banking systems to investigate and research transactional information and meet Fraud Solution Service Delivery requirements.
• Conduct client research.
• Apply critical thinking to make well-supported decisions based on alert type.
• Use internal and external applications to investigate and research applicable alerts.
• Resolve cases or alerts efficiently and effectively, meeting timelines directed by Fraud Solution Service Delivery functions.
• Communicate effectively with internal and external partners or clients.
• Participate in fraud-related training, including webinars, periodicals, and self-study, to stay current with changing laws and regulations.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Tax-preferred savings accounts
• 401(k) plan
• At least 10 days of vacation during the first year, prorated based on hire date and full-time or part-time status
• 10 sick days, prorated
• Paid holidays
• Depending on position and division, possible defined benefit pension plan, restricted stock units, and/or deferred compensation plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED