Fraud Specialist I

Truist•Wilson, NC

About The Position

Perform research and loss mitigation efforts across multiple intake channels to make decisions on Fraud Solution Service Delivery cases and alerts. Research and analyze account activity to assess risk and make decisions in accordance with applicable corporate and departmental policies and procedures. The role involves investigating transactional information and client activity, applying critical thinking to make well-supported decisions, and resolving cases or alerts within applicable timelines. The specialist communicates with internal and external partners or clients and participates in fraud-related training to stay informed about changes in relevant laws and regulations.

Requirements

High school diploma or equivalent education and related training.
One year of banking, financial industry, or related experience; preferably in a branch, audit, compliance, legal, risk, or lending capacity.
Ability to learn and perform complex processes while meeting the spirit and letter of departmental procedures, policies, and regulations.
Strong investigative, analytical, and critical-thinking skills.
Strong work-prioritization and time-management skills.
Strong interpersonal, communication, and client-service skills.
Demonstrated proficiency with basic computer applications such as Microsoft Office software products.
Ability to work in a high-stress, fast-paced, rapidly changing environment.
Ability and willingness to work flexible hours as required by the function.

Nice To Haves

Associate degree.
Experience in investigation, law enforcement, or a lending role.
Knowledge of fraud regulations and related compliance requirements, including reporting and record-retention requirements.
Experience in a fraud- or compliance-related role, either client-facing or backroom/operational.

Responsibilities

Analyze and make decisions on Fraud Solution Service Delivery cases or alerts.
Use banking systems to investigate and research transactional information and ensure Fraud Solution Service Delivery requirements are met.
Conduct client research.
Use critical thinking to make well-supported decisions based on alert type.
Use internal and external applications to investigate and research applicable alerts.
Resolve cases or alerts efficiently and effectively while meeting timelines set by Fraud Solution Service Delivery functions.
Support effective communication with internal and external partners or clients.
Participate in fraud-related training, including webinars, periodicals, and self-study, to stay current on changing laws and regulations.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Accidental death and dismemberment coverage
Tax-preferred savings accounts
401(k) plan
At least 10 days of vacation during the first year, prorated based on hire date and full-time or part-time status
10 sick days during the first year, prorated
Paid holidays
May be eligible for a defined benefit pension plan, restricted stock units, and/or a deferred compensation plan, depending on position and division