Fraud Specialist I

Truist • Charlotte, NC

1d

About The Position

Perform research and loss mitigation efforts across multiple intake channels to decide Fraud Solution Service Delivery cases and alerts. Research and analyze account activity to assess risk and make decisions in accordance with applicable corporate and departmental policies and procedures. The role involves investigating transactional information and client activity, making supported decisions, resolving cases within required timelines, communicating with internal and external partners or clients, and keeping current with relevant laws and regulations through training.

Requirements

• High school diploma or equivalent education and related training.
• One year of banking, financial industry, or related experience; preferably in a branch, audit, compliance, legal, risk, or lending-related capacity.
• Ability to learn and perform complex processes while meeting the intent and requirements of applicable procedures, policies, and regulations.
• Strong investigative, analytical, and critical-thinking skills.
• Strong work-prioritization and time-management skills.
• Strong interpersonal, communication, and client-service skills.
• Demonstrated proficiency with basic computer applications, such as Microsoft Office products.
• Ability to work in a high-stress, fast-paced, rapidly changing environment.
• Ability and willingness to work flexible hours as required by the function.

Nice To Haves

• Associate degree.
• Experience in investigation, law enforcement, or a lending role.
• Knowledge of fraud regulations and related compliance requirements, including reporting and record-retention requirements.
• Experience in a fraud- or compliance-related role, whether client-facing or backroom/operational.

Responsibilities

• Analyze and make decisions on Fraud Solution Service Delivery cases or alerts.
• Use banking systems to investigate and research transactional information to ensure Fraud Solution Service Delivery requirements are met.
• Conduct client research.
• Apply critical thinking to make well-supported decisions based on alert type.
• Use internal and external applications to investigate and research applicable alerts.
• Resolve cases or alerts efficiently and effectively while meeting timelines directed by Fraud Solution Service Delivery functions.
• Support effective communication with internal and external partners or clients.
• Participate in fraud-related training, including webinars, periodicals, and self-study, to stay informed about changes in related laws and regulations.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Accidental death and dismemberment coverage
• Tax-preferred savings accounts
• 401(k) plan
• At least 10 days of vacation during the first year, prorated by hire date and full-time or part-time status
• 10 sick days during the first year, prorated
• Paid holidays
• May be eligible for a defined benefit pension plan, restricted stock units, and/or deferred compensation plan, depending on position and division

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED