Fraud Specialist I

First Farmers Bank & Trust•Kokomo, IN

3d•Onsite

About The Position

The Fraud Specialist I processes, investigates, and resolves deposit account fraud. The role handles internal and external requests for customer account maintenance related to deposit account fraud, prepares and processes necessary reports and maintenance functions, and contacts customers directly while providing service and minimizing loss. The position also supports fraud prevention and investigation through alert review, customer and branch communication, case management, collaboration with other departments and law enforcement, and customer and staff education.

Requirements

High school diploma or equivalent.
Ability to communicate and work with internal and external customers.
Understanding of fraud trends.
At least one year of banking experience.
Strong communication and listening skills.
Ability to be detail-oriented, accurate, and organized.
Basic computer and banking knowledge.
Ability to research and solve problems.

Nice To Haves

Previous teller or bookkeeping experience.

Responsibilities

Process fraud alerts daily by reviewing and assigning alerts, contacting branches or customers to resolve them, communicating with other departments when fraud is involved, following policies and procedures, researching fraud, and creating and maintaining cases for confirmed fraud.
Monitor fraud reports and work with management to minimize bank losses.
Respond to customer calls and emails.
Work with the Training & Development Specialist to train staff on fraud trends.
Attend bank-sponsored community education events to educate customers about current fraud trends.
Maintain communication with law enforcement during investigations and file affidavits.
Stay current on fraud trends.
Report activity to the BSA officer when necessary.
Perform other duties as assigned by management.

Benefits

Medical insurance, including High Deductible Health Plan and co-pay plan options, eligible on date of hire.
Vision coverage.
Dental coverage.
Prescription plan.
Wellness incentive of up to $25 per pay period toward premium reduction.
Employer-paid life and accidental death and dismemberment insurance.
Employer-paid short- and long-term disability insurance.
401(k) plan.
Profit-sharing stock option.
Health Savings Account contributions for eligible HDHP participants.
Vacation time.
Sick time.
Personal day.
11 paid holidays.
Paid bereavement leave.
Paid volunteer time when representing the bank with supervisor approval.
Voluntary donated PTO program.
Employee Assistance Program.
Travel Assistance Program.
Educational Assistance Program.
Corporate discounts.
Employee Referral Program.
Stock purchase loan option.
Retirement plan counseling.
Wellness program.
Gym reimbursement.
Employee Quarterly Recognition Program.
AFLAC supplemental benefits.
Cincinnati Life supplemental coverage.
Family Medical Leave.
Maternity Leave Policy.