Fraud Specialist I

Truist Bank • Charlotte, NC

2d

About The Position

Perform research and loss mitigation efforts across multiple intake channels to decide Fraud Solution Service Delivery cases and alerts. Research and analyze account activity to assess risk and make decisions in accordance with applicable corporate and departmental policies and procedures. The role uses banking systems and internal and external applications to investigate transactions and client activity, resolve cases or alerts within required timelines, and communicate with internal and external partners or clients. The teammate also participates in fraud-related training to stay current with changing laws and regulations.

Requirements

• High school diploma or equivalent education and related training.
• One year of banking, financial industry, or related experience; preferably in a branch, audit, compliance, legal, risk, or lending-related capacity.
• Ability to learn and perform complex processes in accordance with the policies, procedures, and regulations governing the department.
• Strong investigative, analytical, and critical-thinking skills.
• Strong work-prioritization and time-management skills.
• Strong interpersonal, communication, and client-service skills.
• Demonstrated proficiency in basic computer applications such as Microsoft Office software products.
• Ability to work in a high-stress, fast-paced, rapidly changing environment.
• Ability and willingness to work flexible hours as required by the function.

Nice To Haves

• Associate degree.
• Experience in investigation, law enforcement, or a lending role.
• Knowledge of fraud regulations and related compliance requirements, including reporting and record-retention requirements.
• Experience in a fraud- or compliance-related role, whether client-facing or in a backroom or operational role.

Responsibilities

• Analyze and make decisions on Fraud Solution Service Delivery cases or alerts.
• Use banking systems to investigate and research transactional information and ensure Fraud Solution Service Delivery requirements are met.
• Conduct client research.
• Apply critical thinking to make well-supported decisions based on the alert type.
• Use internal and external applications to investigate and research applicable alerts.
• Resolve cases or alerts efficiently and effectively while meeting timelines set by Fraud Solution Service Delivery functions.
• Support effective communication with internal and external partners or clients.
• Participate in fraud-related training, including webinars, periodicals, and self-study, to stay abreast of changes in laws and regulations.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Accidental death and dismemberment coverage
• Tax-preferred savings accounts
• 401(k) plan
• At least 10 days of vacation during the first year, prorated based on hire date and full-time or part-time status
• 10 sick days, prorated
• Paid holidays
• May be eligible for a defined benefit pension plan, restricted stock units, and/or a deferred compensation plan, depending on position and division

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED