Fraud Specialist I

Truist Bank • Wilson, NC

3d

About The Position

Perform research and loss mitigation efforts across multiple intake channels to make decisions on Fraud Solution Service Delivery-related cases and alerts. Research and analyze account activity to assess risk and make decisions in accordance with applicable corporate and departmental policies and procedures.

Requirements

• High school diploma or equivalent education and related training.
• One year of banking, financial industry, or related experience; preferably in a branch, audit, compliance, legal, risk, or lending-related capacity.
• Ability to learn and perform complex processes in accordance with the spirit and letter of applicable procedures, policies, and regulations.
• Strong investigative, analytical, and critical-thinking skills.
• Strong work-prioritization and time-management skills.
• Strong interpersonal, communication, and client-service skills.
• Proficiency in basic computer applications, such as Microsoft Office products.
• Ability to work in a high-stress, fast-paced, rapidly changing environment.
• Ability and willingness to work flexible hours as required by the function.

Nice To Haves

• Associate degree.
• Experience in investigation, law enforcement, or a lending role.
• Knowledge of fraud regulations or related compliance requirements, including reporting and record-retention requirements.
• Experience in a fraud- or compliance-related role, whether client-facing or in a backroom/operational role.

Responsibilities

• Analyze and make decisions on Fraud Solution Service Delivery-related cases or alerts.
• Use banking systems to investigate and research transactional information to ensure Fraud Solution Service Delivery requirements are met.
• Conduct client research.
• Apply critical thinking to make well-supported decisions based on alert type.
• Use internal and external applications to investigate and research applicable alerts.
• Resolve cases or alerts efficiently and effectively while meeting timelines directed by Fraud Solution Service Delivery functions.
• Communicate effectively with internal and external partners or clients.
• Participate in fraud-related training, including webinars, periodicals, and self-study, to stay current on changing laws and regulations.

Benefits

• Medical, dental, and vision insurance.
• Life and disability insurance.
• Accidental death and dismemberment coverage.
• Tax-preferred savings accounts.
• 401(k) plan.
• At least 10 days of vacation during the first year of employment, prorated based on hire date and full-time or part-time status.
• 10 sick days, prorated.
• Paid holidays.
• Depending on position and division, eligibility for a defined benefit pension plan, restricted stock units, and/or deferred compensation plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED