Specialist, Data and Development Operations

Farm Sanctuary•Watkins Glen, NY

9d•Onsite

About The Position

The Specialist, Data and Development Operations is an on-site role supporting Farm Sanctuary’s fundraising efforts through accurate donor data, reliable reporting, and timely gift processing. The position combines data management and Salesforce reporting skills with day-to-day development operations, including gift processing, donor record maintenance, and process improvement. Working with Development, Finance, and Technology, the Specialist helps strengthen data integrity, streamline workflows, and improve access to information for fundraising and donor engagement. The role also supports administrative operations at Farm Sanctuary’s primary office, including mail handling, local errands, responding to general inquiries, and assisting office visitors. The position is regular, full-time, and non-exempt, based in Watkins Glen, New York, with limited local travel. It reports to the Director, Site Operations and has no direct reports. Compensation is $27 per hour.

Requirements

Valid driver’s license and ability to meet insurability standards for access to a company vehicle.
Intermediate proficiency with spreadsheet and document-creation software.
Effective verbal and written interpersonal communication skills.
Ability to show sensitivity, tact, and responsiveness when working with constituents, staff, and management, particularly with confidential information.
Strong organizational skills and attention to detail.
Ability to manage varied tasks in a dynamic environment and meet multiple, competing deadlines.
Technological aptitude and willingness to learn new platforms.
Resourcefulness and effective problem-solving skills.
Poise and adaptability when responding to unexpected situations and developments.
Willingness to commit to Farm Sanctuary’s values of compassion, understanding, integrity, transformation, and freedom.
Openness to learning about and applying ideals of equity and social justice and principles embedded in Farm Sanctuary’s mission.
Ability to lift up to 25 pounds regularly and up to 50 pounds occasionally.
Ability to remain stationary for prolonged periods while performing administrative tasks.
Ability to perform repeated wrist, hand, and finger motions for data entry, filing, and use of office equipment.
Ability to bend, lift, push, stoop, stretch, climb, and crawl as needed around the facility.
Ability to communicate effectively in person, by telephone, through video conferencing, and through other electronic communication methods.
Close visual acuity for reading reports, analyzing data, and viewing computer terminals.
Ability to ascend and descend ladders, stairs, and ramps to access storage areas, equipment, or multilevel sites.
Ability to drive to banks, stores, and other locations on behalf of the company.

Nice To Haves

Ideally 2 to 4 years of experience in CRM donor database work.
Database experience preferred.
Familiarity with Farm Sanctuary programs.

Responsibilities

Coordinate the processing, sorting, and distribution of incoming mail and packages.
Perform routine offsite logistical tasks in Watkins Glen and nearby areas, including banking and mail pickup.
Respond to general inquiries to Farm Sanctuary’s primary office through calls, voicemails, and emails, and assist office visitors.
Process incoming donations, including checks, credit cards, and online gifts, and enter them accurately and promptly into the CRM and applicable financial systems.
Prepare and maintain donation batches and supporting documentation according to established procedures.
Ensure gifts are coded, allocated, and recorded in accordance with Development and Finance protocols.
Coordinate with Finance on deposits, reconciliations, discrepancies, and other gift-processing issues.
Support identification and resolution of duplicate CRM records.
Maintain supporter records, including contact information, preferences, affiliations, and other relevant data.
Process updates from Development staff and other internal sources, ensuring accurate updates in appropriate systems.
Support imports, exports, and data transfers between the CRM and other data-generating systems, following established procedures and quality controls.
Manage the matching gift and workplace giving process, including downloading platform reports and recording data in the CRM.
Respond promptly and professionally to internal requests for donor information, lists, data updates, and operational support.