Temporary Specialist Customer Service

Taylor Made Golf•Carlsbad, CA

12d

About The Position

The Specialist Customer Service delivers customer service to wholesale and e-commerce customers through inbound and outbound phone, email, and chat interactions. The role is the primary contact for incoming customer service questions and uses technical, administrative, organizational, and interpersonal skills to address customer needs and maximize support opportunities. The Specialist is expected to understand product offerings and sales programs and have working knowledge of the appropriate operating systems. The position operates in a collaborative team environment that emphasizes accountability and ownership of results. This is a temporary position staffed through a temp agency, with an expected duration of six months. The expected starting base pay is $21.50 per hour.

Requirements

Golf industry and/or apparel knowledge is required.
Fluency in English, with strong written and verbal communication, interpersonal, and persuasion skills, is required.
Active listening skills and a customer service orientation are mandatory.
Excellent communication, interpersonal, and influencing skills are required.
Ability to work across teams and manage priorities while accomplishing multiple tasks is required.
Ability to work cooperatively and establish positive cross-functional relationships is required.
Proficiency in Microsoft Suite, including Word, Excel, Outlook, and PowerPoint, is required.
High school diploma or equivalent is required.
Prior experience in a customer service environment is required.
Ability to work extended hours as necessary.
Ability to work efficiently and accurately in an environment with frequent interruptions.

Nice To Haves

Bachelor’s degree in a related field preferred.

Responsibilities

Project a positive, helpful attitude and actively listen while handling multiple tasks and responsibilities.
Participate in the team environment to achieve department and company goals.
Handle customer calls, emails, and chats to answer questions and identify service needs.
Process customer requests, including orders, warranty and repair cases, credits, and returns.
Use Salesforce programs to manage orders and resolve customer issues.
Use the Dynamics CRM system to record, track, and manage customer interactions.
Attempt first-call resolution for customer calls using critical thinking and available resources.
Build trust and maintain customer relationships by resolving issues promptly and completely.
Work with internal partners, including Credit and Shipping, to identify problems, adjust orders, recommend process changes, and find solutions.
Participate in ongoing training programs administered by supervisors, trainers, and Human Resources.
Maximize time, upselling opportunities, and effectiveness during inbound customer calls.
Perform other related duties and assignments as required.