Customer Service Associate - Temporary
About The Position
The Customer Service Associate models and delivers a distinctive, delightful customer experience. The role registers sales on an assigned cash register and provides courteous, fair, friendly, and efficient checkout service. The associate greets customers and patients, offers assistance with products and services, resolves issues, answers questions, and shares customer-service best practices with team members. Responsibilities also include recommending products, processing purchases and transactions, maintaining merchandise and displays, supporting inventory and stock rotation, following asset-protection procedures, and complying with laws governing regulated products. The position also supports photo-area services, including digital passport photos and printing; handles web pickup orders; helps maintain a clean and orderly store; follows company policies; completes assigned tasks; and attends requested training.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekend hours.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
- Model and share customer-service best practices with team members.
- Provide courteous, friendly, fast, and efficient customer service.
- Recommend products, trade-up items, and companion items to customers.
- Register purchases; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or directed.
- Follow company asset-protection procedures to identify and minimize profit loss.
- Comply with state and local laws regarding regulated products, including alcohol and tobacco.
- Construct and maintain displays, complete resets and revisions, and merchandise promotional, seasonal, and sale items.
- Assist with food separation and product placement according to policies and procedures.
- Assist with consumable-item stock rotation using first-in, first-out practices and restock outs.
- Maintain working knowledge of store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotion of photo products.
- Monitor and fill web pickup orders and deliver them to customers when they arrive at the store.
- Help maintain clean, neat, orderly interior and exterior store conditions.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by a manager or assigned by corporate.
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What This Job Offers
Education Level
No Education Listed
