Customer Service Associate - Temporary
About The Position
The Customer Service Associate delivers a distinctive, delightful customer experience and provides courteous, fair, friendly, and efficient checkout service. The role engages customers and patients, offers assistance with products and services, resolves issues, answers questions, and models customer service best practices. Responsibilities also include operating the cash register and processing purchases, returns, refunds, exchanges, and other transactions; recommending products; maintaining clean, well-merchandised counters and shelves; receiving and pricing merchandise; supporting inventory and stock rotation; constructing displays and completing resets; and following asset protection procedures and applicable laws for regulated products. The associate may provide photo-area services, fulfill web pickup orders, and help maintain the interior and exterior of the store. The role requires knowledge of store systems and equipment, compliance with company policies, respectful relationships with coworkers, completion of assigned tasks, and participation in required training.
Requirements
- Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Must be willing to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Prefer six months of experience in a retail environment.
- Prefer prior work experience with Walgreens.
Responsibilities
- Engage customers and patients by greeting them, offering assistance with products and services, resolving issues, and answering questions.
- Model customer service best practices and Walgreens service traits, including proactive assistance and helping customers until satisfied.
- Provide courteous, friendly, fast, and efficient service.
- Recommend items for sale, including trade-up and companion items.
- Operate the assigned cash register; register purchases, collect cash, distribute change, and process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or directed.
- Implement asset protection procedures to identify and minimize profit loss.
- Comply with state and local laws regarding regulated products, such as alcoholic beverages and tobacco products.
- Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
- Assist with food separation and product placement according to policies and procedures.
- Assist with stock rotation using the first-in, first-out method and restock outs for consumable items.
- Maintain working knowledge of store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, use of the creative machine, and suggestive selling of promotional photo products.
- Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
- Help maintain clean, neat, and orderly interior and exterior store conditions.
- Follow company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the manager or assigned by corporate.
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What This Job Offers
Education Level
No Education Listed
